Operations Manager

Description

The Operations Manager is responsible for meeting the customer’s needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns, and having responsibility for the business unit’s financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

MAJOR RESPONSIBILITIES/ACTIVITIES:

General Functions:

• Manage daily activities and costs associated within department.

• Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.

• Problem solving and providing clear, supported and concise recommendation to management.

• Utilization of key performance indicators to increase customer value.

• Responsible for division Profit and Loss statements and economic performance.

• Serve as back up to the General Manager in their absence or upon request.

• Review and approve expense reports submitted by technical support staff.

• Properly complete all required forms and paperwork.

• Provide administrative office assistance as needed.

Equipment/Vehicles:

• Ensure proper use of all company resources; including tools, equipment and vehicles.

• Oversee maintenance of shop and equipment.

Safety:

• Ensure required training for field and supervisory personnel on safety, policies and procedures.

• Evaluate job safety to include all aspects of job performance for all service lines.

Customer/Project Manager Support:

• Serve as liaison with customers to estimate and quote project work.

• Coordinate and schedule work crews to cover customer requirements and requests.

• Coordinate schedules of AVS Technicians per customer demands.

Additional Requirements:

• Complete all required training, and testing, within company guidelines.

• Knowledge of all company products and services that is available to our customers.

MINIMUM REQUIREMENTS:

• 2-3 years of management experience in the nondestructive testing (NDT) or related field

• Strong knowledge of nondestructive testing.

• Strong communication skills to promote good team environment

• Sales and/or marketing experience a plus

ESSENTIAL PHYSICAL FUNCTIONS:

• Frequent lifting up to 30 lbs.

$120k - $140k DOE

Compensation & Benefits

Mistras offers competitive wages and a comprehensive benefits package, including:

• Health, dental, and vision insurance

• 401(k) retirement plan

• Additional full time employee benefits

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.