Customer Service Representative
Planet Fitness - PF Baseline Fitness
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At a glance
Job overview
The Customer Service Representative at Planet Fitness is responsible for driving new member sales and delivering a superior experience to members, prospects, and guests through friendly front‑desk interactions, phone support, and assistance with check‑ins, sign‑ups, and account updates.
Skills & qualifications
Skills
Benefits
Full job description
Benefits:
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Free uniforms
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Opportunity for advancement
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Training & development
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Employee discounts
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Flexible schedule
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Free food & snacks
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Tuition assistance
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
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Greet/meet potential members, providing a great customer experience.
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Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
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Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
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Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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