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JEWELRY/ASST MANAGER

Kroger Family of Companies

Tillamook, ORJobNo compensation foundPosted 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Tillamook, OR
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Diamond Council Of America Courses Completed

Job overview

Kroger Family of Companies is hiring a JEWELRY/ASST MANAGER. The Jewelry/Assistant Manager supports the store manager in daily operations, acting as supervisor in their absence. This role focuses on maximizing financial performance, achieving growth and sales targets by motivating the sales team, and fostering customer connections through engagement and communication. The assistant manager is also responsible for achieving personal sales targets and upholding company core values.

Key focus areas include Model Customer 1st behavior and encourage excellent customer service, Maintain profitability through sales and proper shrink and expense control, and Achieve personal sales targets by offering a fine jewelry experience.

Successful candidates bring High School Diploma Or GED, 6+ Months Fred Meyer Experience, and 1+ Year Jewelry Sales Experience. Important skills include Customer Service, Clienteling, Merchandise Display, Product Knowledge, Jewelry Repair Estimation, and Watch Battery Replacement. Preferred (not required): Sales, Confidentiality, Accuracy, and Attention To Detail.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSalesClientelingMerchandise DisplayProduct KnowledgeJewelry Repair EstimationWatch Battery ReplacementBand AdjustmentsCustom Jewelry DesignReceiving ProceduresProcessing ProceduresComplaint ResolutionIncident ReportingInventory ProcessCase CountsTime and Attendance ProcessingStaff SchedulingConfidentialityAccuracyAttention to DetailOrganize TasksPrioritize ProjectsMicrosoft OutlookFirst PlaceActIntranetDirecting Project Teams

Qualifications

High School Diploma or GED6 Months Fred Meyer Experience1 Year Jewelry Sales ExperienceMinimum 18 Years of AgePass Drug TestDiamond Council of America Courses CompletedFred Meyer Jewelers Policies and ProceduresManagement ExperienceProject Team Participation

Full job description

Position Summary: Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

RESPONSIBILITIES

Essential Job Functions:

  • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

  • Maintain profitability of location through sales and proper shrink and expense control

  • Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting

  • Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members

  • Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)

  • Foster life-long emotional connections with customers by clienteling

  • Support the coordination of the operations functions

  • Display merchandise and promotional materials in accordance with corporate merchandising plans

  • Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems

  • Provide product knowledge, features and benefits to customers when presenting merchandise

  • Estimate repairs and inspect/clean customer jewelry

  • Perform watch battery replacements and band adjustments

  • Suggest designs for custom jewelry

  • Follow receiving and processing procedures

  • Maintain overstock/understock conditions to retain ordering system integrity

  • Maintain daily/weekly sales and take appropriate action

  • Respond to customer comments/complaints

  • Complete customer incident and associate incident/accident report forms

  • Participate in inventory process

  • Complete case counts

  • Assist with and process time and attendance

  • Develop staff scheduling and enter weekly work schedule for associates

  • Assist with special maintenance arrangements for location

  • Maintain flexibility to work any shift, including holidays and overtime

  • Travel to other store locations to provide back-up coverage on an occasional basis

  • Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

Desired Previous Job Experience:

  • Knowledge of Fred Meyer Jewelers policies, procedures

  • Management experience

  • Proficiency with Microsoft Outlook, First Place, Act , Intranet

  • Experience directing/participating on project teams

Minimum Position Qualifications/Education:

  • High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience

  • Minimum 18 years of age

  • Ability to pass drug test

  • Maintain confidentiality

  • Accuracy/attention to detail

  • Ability to organize/prioritize tasks/projects

  • Diamond Council of America (DCA) courses completed within a year from being hired to this position

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