Sales Control/ Customer Service Desk Manager
Boscov's Department Store, LLC
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At a glance
Job overview
Boscov's Department Store, LLC is hiring a Sales Control/ Customer Service Desk Manager. The Sales Control/Customer Service Desk Manager at Boscov’s will lead a fast‑paced retail team, overseeing cash receipt accountability, customer service desk operations, and ensuring efficient transactions while upholding company policies.
Key focus areas include Supervise and participate in accountability and balancing of cash receipts and paperwork, Investigate and resolve discrepancies, and Order supplies for Customer Service Desk.
Important skills include Organizational Skills, Customer Service Skills, Investigate & Resolve Discrepancies, Supervise, Train, and Coordinate.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Boscov’s Sales Control/ Customer Service Desk Manager
Experienced Sales Control/ Cash Office Managers—bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Sales Control/ Customer Service Desk Manager to join our retail team.
As part of a fast-paced, dynamic management team, you will supervise a team of associates to ensure they develop relationships with our customers so that each customer’s needs are met in a quick and efficient manner. Your previous management experience along with your strong organizational and customer service skills will ensure your success in this dynamic leadership role. If you are looking for a great opportunity to pursue a rewarding management career with a company known for quality and big savings, apply today!
Job Responsibilities
As a member of the management team, the Sales Control Manager will supervise and participate in the accountability and balancing of cash receipts and paperwork.
Additional responsibilities of the Sales Control Manager include:
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Investigate & resolve discrepancies
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Order supplies for Customer Service Desk
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Supervise, train & coordinate Sales Control Office and Customer Service Desk
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Accurately and efficiently completing all transactions and paperwork while adhering to company policies and procedures
Job Requirements
Successful candidates for the Sales Control Manager should role have the ability to lead a retail team to actively engage coworkers to provide excellent customer service.
Additional requirements of the Sales Control Manager include:
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High school diploma or equivalent; bachelor’s degree, preferred
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Prior money management and retail, banking, or accounting experience
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Basic accounting skills
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People management skills, ability to lead and develop coworkers
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Excellent written, verbal, and interpersonal communication skills
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Creative problem solving skills
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Ability to learn computer systems, POS register, telxon, and interpret reports
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Available to work varied days and hours as work schedule requires, including evenings and weekends
Benefits
At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:
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Comprehensive benefits package, including medical/dental/vision
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Short term disability/ Long term disability- voluntary
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Life Insurance (company paid)
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401(k) w/ company match
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Weekly Pay
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Paid vacation
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Liberal employee discount
Work where people love to shop!
Equal Opportunity Employer
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