Customer Service Representative
Skowhegan, MEJobPosted 7mo agoSeen in employer's feed 5 days ago
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At a glance
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Job overview
Alamo Group Inc. is hiring a Customer Service Representative. The Customer Service Representative acts as a source of information for sales representatives, assists local and walk-in customers, and provides support for office administration tasks for both Operations and Sales departments. This role involves greeting customers, handling incoming calls, and collaborating with various departments to ensure seamless customer service.
Key focus areas include Greet customers entering the building, making them feel welcomed and valued, Answer incoming calls with proper screening to direct customers correctly, and Work closely with parts, service, and sales departments for cohesive teamwork.
Successful candidates bring Valid Driver's License. Preferred (not required): Customer Service, Office Administration, Communication, and Product Knowledge.
Skills & qualifications
Skills
Qualifications
Full job description
The overall function of this position is to act as a source of information for sales representatives throughout the company, assist with local and walk in customers, and provide support with other office administration tasks for both Operations and Sales.
The duties of this job will include but are not limited to the following:
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Greet customers that enter the building, making them feel welcomed and valued, then proceed to assist them.
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Answer incoming calls with proper screening to ensure customers get to the right place the first time.
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Work closely with parts, service, and sales departments to form a cohesive team which consistently communicates and functions seamlessly in the eyes of the customer.
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Develop strong product knowledge and gain the ability to accurately quote small jobs/equipment purchases for the walk-in customer.
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Maintain and organize a seasonal supply of sales literature in the showroom for walk in customers.
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Entering Work Orders into Great Plains.
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Assisting the sales department with quoting needs while they are on the road to help insure their time is spent in front of customers.
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Invoicing and Billing Customers
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Becoming another source of payment for customers who are picking up parts or equipment.
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Assisting the Operations Manager with general business needs.
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).
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