Patient Services Representative
Midwest Ear, Nose, and Throat Specialists
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Midwest Ear, Nose, and Throat Specialists is hiring a Patient Services Representative. The role supports patients across ENT, Allergy & Asthma, and Facial Plastics clinics by handling front‑desk duties, managing appointments, processing registrations, collecting co‑pays, and ensuring smooth communication between patients and clinical staff.
Key focus areas include Answer phone calls and schedule all providers and patient appointments, Prepare patient charts during check‑in, and Greet patients and maintain an effective registration process.
Preferred (not required): Answer Phone Calls, Schedule Appointments, Prepare Patient Charts, and Greet Patients.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.
This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as a Front Desk Representative will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience. You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare!
RESPONSIBILITIES:
Answer phone call and schedule all providers and patient appointments.
Prepare patient charts during check in.
Greet patients and maintain and effective and efficient registration process.
Obtain and enter demographic and insurance information into the system.
Collect any co-pays shown on patient accounts.
Schedule patients accurately and effectively for appointments.
Notify patients of collection policies and procedures.
Take accurate and complete phone messages for providers and staff.
Route calls to the appropriate department when needed.
Notify appropriate staff when supplies are needed and following standard supply protocol.
Other duties as assigned.
Minimum Education Required
High School Diploma or equivalent
Minimum Experience Required
1+ year customer service or reception experience
1+ year medical office experience
1+ year experience of working in an EMR system
Willingness and ability to work and travel between all three clinic locations
Valid Driver’s License
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
No
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
No
Compensation
$19.00 - $22.00 / Hourly
Postal Code
55127
Job Type
Full Time
Place of Work
On-site
Requisition ID
4353146
Job Benefits
Health, HSA with Employer Contribution, Dental, Vision, Group Life Insurance, Long-term Disability, Vacation, Earned Sick and Safe Time, Personal Health, eight (8) paid holidays, 401k Employer Match, 401k Profit Sharing Plan
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