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e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies

Andover, KSJobPosted 7mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Andover, KS
Work Authorization
Not specified

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Job overview

Kroger Family of Companies is hiring an e-COMMERCE/DEPARTMENT LEAD. The e-Commerce/Department Lead assists the Store e-Commerce manager in daily operations, ensuring customer satisfaction, adherence to company guidelines, and team member training. This role involves managing customer orders, troubleshooting equipment, maintaining supplies and staging areas, and providing feedback on team performance.

Key focus areas include Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness, Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed, and Perform responsibilities required of selectors and customer attendants as needed per company guidelines.

Successful candidates bring Proven Supervisory Experience. Important skills include Meet Customer Expectations, Ensure Adherence To Laws, Perform Selector Duties, Perform Customer Attendant Duties, Train Selector Roles, and Train Customer Attendant Roles. Preferred (not required): Production Oriented Environment Experience, Warehouse Environment Experience, Stocking Shelves Experience, and Cashier Experience.

Skills & qualifications

RequiredNice to have

Skills

Meet Customer ExpectationsEnsure Adherence to LawsPerform Selector DutiesPerform Customer Attendant DutiesTrain Selector RolesTrain Customer Attendant RolesAct as Person in ChargeAssist With SchedulingMaintain Customer Order IntakeDistribute WorkAssign WorkPrint Order LabelsDistribute Order LabelsTroubleshoot E-Commerce EquipmentTroubleshoot DevicesMaintain Supply LevelsMaintain OrganizationMaintain CleanlinessReport DiscrepanciesPerform Opening ProceduresPerform Closing ProceduresLearn Process ImprovementsImplement Process ImprovementsProvide Performance FeedbackWork CooperativelyManage ConflictAct With HonestyAct With IntegrityFollow DirectionsSeek AssistanceProvide Support to MinorsProvide Support to Individuals With Special NeedsProvide Support to Older AdultsRead Shelf TagsBasic Computer KnowledgeExcellent Oral CommunicationExcellent Written CommunicationBasic Math SkillsSelf-DirectedExecute Projects With Minimal SupervisionProduction Oriented Environment ExperienceWarehouse Environment ExperienceStocking Shelves ExperienceCashier Experience

Qualifications

Proven Supervisory Experience

Full job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

  • Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines

  • Train all functions and duties of the selector and customer attendant roles

  • Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

  • Assist with scheduling to meet operational and associates’ needs

  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

  • Print and distribute order labels, including orders for perishable departments

  • Troubleshoot e-Commerce equipment and devices

  • Maintain level of supplies needed to perform necessary duties

  • Maintain organization and cleanliness of staging areas and equipment

  • Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

  • Perform required opening and closing procedures

  • Learn and implement process improvements as directed by division or enterprise e-Commerce team

  • Provide feedback on team members daily performance and annual performance reviews

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

  • Proven supervisory experience

  • Ability to read shelf tags

  • Basic knowledge of computers

  • Excellent oral/written communication skills

  • Basic math skills (i.e., counting, addition, and subtraction)

  • Selfdirected, ability to execute projects with minimal supervision

DESIRED

  • Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience

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