Spa Therapist
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Hilton is hiring a Spa Therapist. As a Spa Therapist, you will ensure a clean and relaxing spa environment while delivering memorable experiences to guests. This role involves adhering to customer-first principles, communicating effectively with guests and colleagues, and maintaining Hilton brand standards in all spa and fitness areas. You will also assist with training new employees and managing spa operations.
Key focus areas include Adhere to the customer-first purpose and promptly attend to customers’ needs, Communicate well with guests and colleagues, and Be a positive influence, responsible and proactive in solving problems.
Important skills include Customer-First Purpose, Communication, Positive Influence, Problem Solving, Adaptability, and Responsiveness.
Skills & qualifications
Skills
Benefits
Full job description
Job Identification: 208351
Job Category: Spa
Job Schedule: Full time
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Therapist , you’re not just ensuring a clean and relaxing spa environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As the Therapist, you will be responsible for performing the following tasks to the highest standards:
-
Adhere to the customer-first purpose and promptly attend to customers’ needs.
-
Communicate well with guests and colleagues.
-
Be a positive influence, responsible and proactive in solving problems.
-
Flexible and responsive to changes in work requirements.
-
Be a good team player, helping team members achieve team goals.
-
Advise on departmental operating procedures and improvement of environmental facilities, etc.
-
Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
-
Greet all guests with a warm, friendly and sincere smile.
-
Communicate with guests to understand their feedback and provide professional service to them.
-
Able to understand guests’ requests and communicate with superiors promptly.
-
Adhere to Hilton service standards and service quality reviews.
-
Assist in department training for new employees.
-
Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
-
Maintain a high level of cleanliness in the work area.
-
Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
-
Receive products when they arrive.
-
Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
-
Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
-
Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.
-
Perform any other reasonable duties as assigned.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.
You've read the whole posting — now see how you match it.