Senior Enterprise Engagement Manager

YOUR MISSION: Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations.

As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a select portfolio of complex accounts. These customers often operate across multiple departments, geographies, and stakeholder groups — requiring strong executive presence, structured planning, and disciplined execution.

You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role that requires both strategic thinking and operational rigor.

IN THIS ROLE YOU WILL: Enterprise Account Strategy & Executive Partnership

• Serve as the primary strategic point of contact post-sale for assigned Enterprise customers
• Build and maintain trusted relationships across technical, operational, and executive stakeholders (Director through C-level)
• Develop structured success plans aligned to customer business objectives and transformation initiatives
• Lead Executive Business Reviews and QBRs focused on measurable outcomes, ROI, and roadmap alignment
• Anticipate organizational risk and proactively manage stakeholder alignment in complex environments

Enterprise Implementation Leadership

• Partner with Implementation, Product, and Engineering teams to guide enterprise deployments from kickoff through go-live
• Drive clear governance structures, timelines, risk mitigation plans, and accountability across workstreams
• Support change management efforts to drive adoption beyond initial launch

Value Realization & KPI Ownership

• Define and track KPIs such as automation rates, containment, cost savings, CSAT, or operational efficiency improvements
• Translate product usage data and performance metrics into clear executive-level narratives
• Identify adoption gaps and implement structured action plans to improve outcomes
• Ensure customers achieve measurable business impact tied to their initial investment case

Commercial Growth & Expansion

• Identify new automation opportunities across departments, use cases, and channels
• Develop expansion roadmaps aligned to enterprise priorities
• Pro-actively manage renewals and long-term contract growth
• Contribute to strong Net Revenue Retention (NRR) through clearly defined account strategy

IN SUMMARY The Senior Enterprise Engagement Manager will own and grow a portfolio of high-value Enterprise customers, leading post-sale strategy, executive alignment, AI implementation, measurable value realization, and long-term commercial expansion.

This role is responsible for ensuring that large, complex organizations successfully adopt and scale Parloa’s Agentic AI platform — driving tangible business outcomes across customer experience operations.

WHAT YOU BRING TO THE TABLE:

• 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or Consulting within SaaS or enterprise technology
• Demonstrated experience managing large, multi-stakeholder accounts (typically $500K+ ARR or comparable complexity)
• Experience leading structured enterprise implementations involving cross-functional coordination
• Proven ability to influence Director, VP, and C-level stakeholders
• Experience driving measurable business outcomes tied to defined KPIs
• Experience supporting or directly contributing to expansion and renewal strategies
• Strong project management and organizational skills, with the ability to manage multiple priorities in parallel NICE TO HAVE
• Experience in AI, automation, CX platforms, or contact center technologies
• Background in digital transformation or operational modernization initiatives
• Experience working with global or multi-region enterprise organizations

WHAT'S IN IT FOR YOU?

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Enjoy an immersive onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, Unlimited PTO and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

Your recruiting process at Parloa: Recruiter video call → Meet your manager → Challenge Task → Founder interview

Salary Range: $130,000 - $153,000 OTE + Equity

Salary Range: $130,000 USD - $153,000 USD

Why Parloa? Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.