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Assistant Manager

Planet Fitness - Midwest Management Group

Cincinnati, OHFull-time$15/hrPosted 2mo agoStill listed 2w ago

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At a glance

Compensation
$15/hr
Location
Cincinnati, OH
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Assistant Manager creates a positive member experience by delivering superior customer service to members, prospective members, and guests, handling front‑desk duties, answering phones, checking in members, signing up new members, giving tours, and maintaining club cleanliness.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyPassion for FitnessUpbeat AttitudePunctuality and ReliabilityExceptional Customer Service SkillsStrong ListeningEmpathy and Problem SolvingDiplomacyContinual Standing and WalkingAbility to Lift Up to 50 Lbs

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Full job description

Job Summary

The Assistant Manager will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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