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Customer Service Associate - Rensselaer

Indiana Farm Bureau Insurance

Rensselaer, INFull-timeNo compensation foundTracked 1mo agoSeen in employer's feed 3 days ago
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At a glance

Compensation
No compensation found
Location
Rensselaer, IN
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Property & Casualty Insurance License

Job overview

Indiana Farm Bureau Insurance is hiring a Customer Service Associate - Rensselaer. The Customer Service Associate handles incoming calls, assists walk-in customers, collects payments, and processes policy changes. This role also involves assisting with claims paperwork and providing proof of insurance documents to clients. The associate will perform additional duties as assigned by management.

Key focus areas include Take incoming phone calls and answer customer questions, Handle any walk-in customers, and Collect payments.

Successful candidates bring High School Diploma Or GED Equivalent, 1 Year Customer Service Experience, and Property & Casualty Insurance License. Important skills include Microsoft Suite, Communication Skills, Time Management, Problem Solving, Attention To Detail, and Accuracy.

Skills & qualifications

RequiredNice to have

Skills

Microsoft SuiteCommunication SkillsTime ManagementProblem SolvingAttention to DetailAccuracy

Qualifications

High School Diploma or GED Equivalent1 Year Customer Service ExperienceProperty & Casualty Insurance License

Benefits

Paid Time Off
401(k) Match

Full job description

Description

Responsibilities:

  • Takes incoming phone calls and answers customer questions.

  • Handles any walk-in customers.

  • Collects payments.

  • Makes policy changes.

  • Assists with claims paperwork that is requested by the claim’s representatives.

  • Provides proof of insurance documents that are requested by clients.

  • Any additional duties assigned by management.

Requirements for Success:

  • High school diploma or GED equivalent.

  • 1 year of customer service experience.

  • Property & Casualty insurance license required or must be able to obtain this license within 2 years.

  • Proficient in Microsoft Suite.

  • Strong communication skills.

  • Strong time management and problem-solving skills.

  • Strong attention to detail and accuracy.

IFBI Perks:

  • An organization that values work/life balance

  • Paid vacation/sick leave

  • 401(k) with match

  • Fulltime with a Monday - Friday schedule

  • Potential for a yearly bonus with a possible payout of up to 20% of the salary

  • Contests and incentives

  • Benefits eligibility within 30 days of employment

  • Negotiable pay based on level of experience

  • Collaborate in a team environment

  • Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Individual Contributor

Job Type: Full-Time

2570 N McKinley Ave

Rensselaer, IN, USA, 47978

ReqID: CUSTO005674

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