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At a glance
Requirements
Credentials this posting asks for.
Job overview
TTEC is hiring a Toll Collector. TTEC is seeking a Toll Collector to join their award-winning team. This onsite role in Richmond, VA, involves providing exceptional customer service, collecting tolls, and handling cash transactions. The ideal candidate will have a pleasant demeanor and enjoy working outdoors, contributing to a positive customer experience.
Key focus areas include Be the face and smile of the toll collection operations, Classify and collect proper toll amounts from motorists, and Make changes, issue receipts and write insufficient fund slips.
Successful candidates bring High School Diploma, Virginia Driver’s License, and Cash Handling Experience. Important skills include Customer Service Oriented Manner, Cash Handling, Computerized System, and Visual Inspection.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Your potential has a place here with TTEC’s award-winning employment experience. As a Toll Collector working onsite in Richmond, VA, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
This position requires you to reside within 30 miles of Richmond, VA .
What You’ll be Doing
Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
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Be the face and smile of the toll collection operations requiring individual service
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Classify and collect proper toll amounts from motorists traveling through the toll lane
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Make changes, issue receipts and write insufficient fund slips
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Complete operations reports and balance cash deposits at end of shift
What You Bring to the Role
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Your pleasant and customer service-oriented manner
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High school diploma or equivalent
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Current valid Virginia driver’s license
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Cash handling experience on a computerized system
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Work shifts that will likely include weekends
Physical Requirements of the Role
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Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 30 pounds
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Ability to walk long distances
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Ability to determine vehicle classification by visual inspection
Accommodation requests will be reviewed on a case-by-case basis and the specific circumstances.
What You Can Expect
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Supportive of your career and professional development
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An inclusive culture and community-minded organization where giving back is encouraged
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A global team of curious lifelong learners guided by our company values
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Ask us about our paid time off (PTO) and wellness and healthcare benefits
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$17.50 per hour and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job: _Customer Care Representative
Title: Toll Collector
Location: VA-Chesterfield
Requisition ID: 04DC5
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