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Part Time Member Services

Part-time

Planet Fitness

Brunswick, OHPart-time$12.5/hrPosted 2mo agoVerified open 1w ago
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At a glance

Compensation
$12.5/hr
Location
Brunswick, OH
Schedule
Part-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Part Time Member Services. The Member Services Representative creates a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, and assisting with club cleanliness. The position offers flexible hours, making it suitable for college students.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring High School Diploma Or GED Equivalent, Must Be 18+, and Must Work At Least One Weekend Day. Important skills include Basic Computer Proficiency, Upbeat And Positive Attitude, Punctuality, Reliability, Exceptional Customer Service Skills, and Strong Listener. Preferred (not required): Passion For Fitness And Health.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer ProficiencyUpbeat and Positive AttitudePunctualityReliabilityExceptional Customer Service SkillsStrong ListenerEmpathizeProblem SolveDemonstrate DiplomacyPassion for Fitness and Health

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or OlderAble to Work at Least One Weekend Day

Full job description

Benefits:

  • Employee discounts

  • Free uniforms

  • Opportunity for advancement

Job Summary

Weekend Openings: 6a-2p, 9a-5p, 2p-10p, 5p-10p. Weekday Shifts: 3p-10p (with 5p-10p exceptions)

Pay starts at $12.50, with a $.50 increase after 30 days of hire and training completion. Great/Flexible for college students Free Black Card when employed with us.

  • must be able to work at least one weekend day

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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