Signage Customer Service
Chicago, ILJobPosted 7mo agoSeen in employer's feed 4 days ago
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Job overview
Black Diamond Technologies is hiring a Signage Customer Service. ChicagoSigns.com is seeking a customer service professional with signage experience to join their team. This client-facing role involves managing leads, communicating project details, and overseeing the entire project lifecycle from initial contact to completion. The ideal candidate will have knowledge of signage materials, construction, and installation techniques, combined with a background in customer service.
Key focus areas include Follow signage leads and communicate with customers about potential projects, Bring leads to project completion, and Talk clients through the process and explain materials, installation techniques, and requirements.
Important skills include Collaboration and Work In Fast Paced Environment. Preferred (not required): Work Independently, Adobe Illustrator, Read Construction Drawings, and Create Basic Construction Drawings.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
ChicagoSigns.com is looking for someone with experience with signage to join the team. This will be a client touching position so the right candidate will have some experience with signage materials, builds, and installations but also a background in customer service.
Responsibilities:
Responsible for following signage leads and communicating with customers about potential projects, and then bringing those leads to project completion. Should be able to talk clients through the process and explain materials, installation techniques, and requirements for successful projects. You will be responsible for art management (but not creation), quoting with vendors, and determining project scopes based on client needs and additive manufacturing constraints. You will have to facilitate install coordination and availability, shipping, parcels, etc.
Preferred Skillset:
-Must be able to work Independently as well as with a team
-Must be able to work in fast pace environment with deadlines
-Proficient in Adobe Illustrator preferred
-Ability to read and create basic construction drawings
-Understanding of exterior and interior signage materials and additive manufacturing techniques
-Ability to communicate with and guide customers on projects, and discuss technical specs with manufacturers and installers
-Ability to source and quote projects from vendors, existing knowledge of industry vendors a plus
If you have familiarity with signage from banners to Channel lettering, have customer service experience we want to hear from you!
Compensation includes
Competitive Base Pay
Bonus based on performance
Paid time off
Health Benefits (after 90 days)
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