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Portal Support Developer

ManTech

Aiea, HIJobSeen 2mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Aiea, HI
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Secret clearanceBachelor's degree

Job overview

ManTech is hiring a Portal Support Developer. ManTech seeks a motivated, career and customer-oriented Portal Support Developer to join their team in Oahu, Hawaii. This role involves coordinating and monitoring the resolution of portal support requests, performing software maintenance, and preparing technical development artifacts. The developer will also monitor help desk tickets, draft documentation, and assist in identifying technical development gaps.

Key focus areas include Coordinate and monitor resolution of routine portal support requests, Perform regular software maintenance updates, and Prepare technical development artifacts.

Successful candidates bring Bachelor's In Computer Science Or Information Technology Or Related Field, 3+ Years Position-Relevant Experience, and Active Secret Clearance. Important skills include Draft Technical Software Documentation and Follow Established SOPs. Preferred (not required): Automated Service Desk Management Systems and Specialized Portal Development Tools.

Skills & qualifications

RequiredNice to have

Skills

Draft Technical Software DocumentationFollow Established SOPsAutomated Service Desk Management SystemsSpecialized Portal Development Tools

Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information TechnologyBachelor's Degree in Related Field3+ Years Position-Relevant ExperienceActive Secret Clearance7+ Years Position-Relevant ExperienceCompTIA Security+IAT Level II Certification

Full job description

MANTECH seeks a motivated, career and customer-oriented Portal Support Developer to join our team in Oahu, Hawaii.

Responsibilities include but are not limited to:

  • Coordinates and monitors the resolution of routine portal support requests and performs regular software maintenance updates.

  • Prepare technical development artifacts, maintain accurate records of system configurations, and verify that all software modifications meet established SOPs and security guidelines.

  • Monitor help desk tickets related to portal access and coordinate with vendors to ensure the delivery of essential software licenses and components.

  • Drafts and maintains portal support documentation for Special Operations infrastructure in the Pacific.

  • Prepare Technical Status Reports for senior review and monitor the status of ongoing software repairs at regional mission-support sites.

  • Assist in identifying technical development gaps and recommend priority resource allocations to sustain theater portal readiness.

  • Takes direction, guidance, and mentoring from more senior staff.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

  • 3+ years of position-relevant experience.

  • Demonstrated ability to draft technical software documentation and follow established SOPs.

Preferred Qualifications:

  • 7+ years of position-relevant experience.

  • CompTIA Security+ or equivalent IAT Level II certification.

  • Experience using automated service desk management systems or specialized portal development tools.

Clearance Required:

  • Must hold an active Secret clearance

Physical Requirements:

  • The person in this position must be able to remain in a stationary position 50% of the time.

  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.

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