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At a glance
Job overview
The Crew Member at Planet Fitness creates a positive member experience by delivering superior customer service to members, prospective members, and guests, handling front‑desk duties, answering phones, checking members in, signing up new members, conducting tours, and maintaining club cleanliness.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Employee discounts
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Free uniforms
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Health insurance
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Opportunity for advancement
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Training & development
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Flexible schedule
Job Summary The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities
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Greet members, prospective members, and guests, providing exceptional customer service.
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Handle all front desk-related activities, including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to members’ accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
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Customer service/hospitality background preferred.
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Basic computer proficiency.
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability are a must.
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Required to work weekends.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations.
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Strong listener with the ability to empathize and problem-solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older.
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