Home Care Intake Case Manager

Lynn, MA, USA | Consumer Services | Hourly | 22.50-24.50 per hour | Full Time

| Greater Lynn Senior Services offers comprehensive medical and dental plans, flexible spending accounts, 403(b) retirement savings plan with agency contribution, employer paid life insurance and long term disability. Employee paid short term disability available to all eligible employees upon date of hire. Greater Lynn Senior Services compensation package includes a competitive salary, yearly pay for performance salary increases, a generous vacation, holiday and sick time policy. Additional benefits include a wellness reimbursement, tuition reimbursement and wireless phone plan discount for all eligible employees.

Join the GLSS Team and make a difference every day! GLSS is looking for talented and caring individuals to join our team.

Benefits: GLSS embraces the need for our Employees to have work-life balance and offers a generous benefits package that starts on your date of hire! Depending on your scheduled hours of work you may be eligible for:

• Hybrid work schedule

• Medical and Dental insurance

• Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance

• 12 paid holidays each year

• 15 sick days per year

• 2+ weeks of vacation starting year 1 and increasing with your years of service

• 403b Retirement Savings Plan with an Agency match

• Agency paid life insurance

• Optional short term and long disability

• Option to purchase additional life insurance for you and family members

• Tuition Assistance after one year of employment

• Mileage reimbursement

• Employee Assistance Program to assist you in dealing with life challenges

• Employee referral bonuses of up to $1,000

• Travel Assistance Program - Free

• Life Planning Services - Free

• Optional benefits including Vision, Pet Insurance, Whole Life Insurance for you and your family members, Short Term Disability, Accident Insurance, Critical Illness Insurance

Position Overview: The Intake Case Manager (CM) - Bilingual has the responsibility for developing, authorizing, coordinating, and implementing community-based services to older adults and people with disabilities.

Position Responsibilities: Receive assignments from Home Care Triage for potential consumers. Conduct Initial Assessment to determine eligibility for GLSS programs. Develop appropriate service plan based EOEA-mandated assessment tool, and process all paperwork/computer work. Make referrals for Home Care and/or other community services according to the Home Care referral protocol. Coordinate with GLSS Referral Specialist and service providers to ensure timely and non-duplicative service delivery. Contribute to an Intake Team identity and role based on consumer engagement, outreach, motivational interviewing, multi-functional assessment, and consumer driven care.

Qualifications:

• Bachelor's Degree in human services, social work, or related field preferred. Minimum of one (1) year experience in the human services field in lieu of Bachelor's Degree with the ability to obtain a wavier from Executive Office of Aging & Independence (AGE)

• Bilingual in Spanish, Russian, or Khmer preferred

• Expert time management with the ability to adjust to changing priorities

• Strong desire to help others and advocate for those needing services and assistance

• Excellent communication skills with the ability to establish positive and professional relationships with team members, providers, consumers, and their support system

• Proficient computer skills

• Strong documentation skills with the ability to complete documentation that is timely, accurate, and comprehensive

• The ability to appropriately handle confidential and personal information, meeting the Agency standards for HIPAA compliance and data security

• Demonstrates a strong work ethic, dependability, and commitment to consistently meeting responsibilities and deadlines

• Valid Drivers License and Reliable transportation with the ability to conduct home visits throughout the GLSS service area

Hours Full Time 40 hours per week (Monday-Friday) Full Time 40 hours per week (Monday-Friday). Fully In office for the first ninety (90) days of the initial probationary period. Upon successful completion of the probationary period, will require a minimum of one (1) day per week in-office presence with other times spent on community-based assignments and home visits as needed.

Pay Range: $22.50-$24.50

GLSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information. GLSS will provide reasonable accommodations to applicants with disabilities upon request