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Call Center Representative

Florida Window & Door

Lake Worth Beach, FLJob$15/hrTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
$15/hr
Location
Lake Worth Beach, FL
Work Authorization
Not specified

Job overview

Florida Window & Door is hiring a Call Center Representative. Florida Window & Door is seeking a dedicated Call Center Representative to join their team. This role involves interacting with potential customers interested in home improvement products and services, providing excellent customer service, and addressing inquiries promptly. The representative will also schedule appointments for estimates and consultations.

Key focus areas include Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs, Provide detailed information regarding products, services, and installation processes, and Utilize a CRM system to document customer interactions and track leads.

Successful candidates bring Eligible To Work In United States. Important skills include Positive Attitude, Active Listening, Excellent Customer Service, Document Customer Interactions, Track Leads, and Schedule Appointments. Preferred (not required): Outbound Calls.

Skills & qualifications

RequiredNice to have

Skills

Positive AttitudeActive ListeningExcellent Customer ServiceDocument Customer InteractionsTrack LeadsSchedule AppointmentsCustomer Follow-UpsCollaborate With Team MembersOutbound CallsTelesalesVacation SalesTimesharesAppointment SettingCRM PlatformCall ScriptsCall-Tracking Software

Qualifications

Eligible to Work in the United States

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

🔥 $15/hr Guaranteed Pay + Uncapped Bonuses! 🔥

💰 Earn Up to $55 Per Demo Completed! 💰

📍 On-Site Appointment Setter Position (Not Remote)

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently looking for a dedicated and enthusiastic Call Center Representative to join our team. This role involves interacting with potential customers who are interested in our products and services, offering them excellent customer service, and ensuring their inquiries are addressed promptly and effectively.

Key Responsibilities:

  • Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs.

  • Provide detailed information regarding our products, services, and installation processes.

  • Utilize a CRM system to document customer interactions and track leads.

  • Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction.

  • Assist with customer follow-ups to ensure they have all necessary information and support.

  • Collaborate with team members to improve processes and customer interactions.

Requirements

  • Eligible to work in the United States.

  • Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus.

  • Experience using a CRM platform is a plus.

  • Comfortable working with call scripts and call-tracking software is a plus.

Benefits

  • Paid training & growth opportunities.

  • Fun, energetic, supportive team culture.

  • Health Care Plan (Medical, Dental & Vision)

  • Retirement Plan (401k)

  • Paid Time Off

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