Reservations Manager - Full time
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At a glance
Job overview
Four Seasons is hiring a Reservations Manager - Full time. Four Seasons Maui seeks a Reservations Manager to lead the reservations department, support revenue management, and ensure exceptional guest experiences. The role involves overseeing daily operations, handling sales calls, resolving conflicts, and scheduling, while collaborating with the Director of Revenue to meet budgeted goals in a luxury resort setting.
Key focus areas include Manage day-to-day operations of the reservations department, including sales calls, conflict resolution, and scheduling, Assist Director of Revenue with revenue management activities to achieve budgeted goals, and Responsible for overall management of the Reservations Department.
Successful candidates bring Two Years’ Experience In Rooms Division Management Capacity and Proven Success In Previous Rooms Division Management Position. Important skills include Computer Skills, Analytical Skills, Guest Service, Salesmanship, Manage Multiple Tasks, and Improve Efficiency.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.
Reservations Manager
Responsible for the overall management of the Reservations Department. Assist Director of Revenue with Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield. This role is part of the Rooms Division , reporting to the Assistant Director & Director of Rooms Division .
What You Will Do
Manage the day to day operation of the reservations department (function as resource for reservations sales agents; handle reservations sales calls; problem and conflict resolution; scheduling).
What You Will Bring
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Minimum of Two Years’ Experience in a rooms division management capacity with Four Seasons or another related organization, preferably Reservations.
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Comprehensive computer and analytical skills, superior guest service and salesmanship skills.
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Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
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Ability to read and speak and write English.
What To Expect
- Full time s chedule based on operational needs, including evenings, weekends, and public holidays
What We Offer You
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Salary Range: $80,000 - $100,000
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C omprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc )
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P aid time off including Vacation, Sick time, Live Well Day , Community Care Day
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Excellent Training and Development opportunities
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Learning & Development Subsidy
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Many career opportunities within the hotel and to other Four Seasons
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Employee Travel Program
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Complimentary Dry Cleaning for Employee Uniforms
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Complimentary Employee Meal and Paid Meal Break
Be part of a cohesive team with opportunities to build a successful career with global potential.
Learn more about what it is like to work at Four Seasons – visit us:
fourseasons.com/careers
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
https://www.fourseasons.com/maui/landing-pages/property/careers.html
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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