Telecommunications Operator
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At a glance
Job overview
WMCHealth is hiring a Telecommunications Operator. The Telecommunications Operator acts as a knowledge worker, consultant, and dispatcher, providing prompt, efficient, and accurate communication services. This role coordinates electronic systems for telephone, radio, and pager services, monitors alarm systems, dispatches emergency personnel, and tracks emergency events. The operator also controls radio paging systems and audits telephone and paging invoices.
Key focus areas include Promptly answer customer calls, Rapidly extract data from customers, and Translate language into hospital environment context.
Successful candidates bring High School Graduate and GED Equivalent. Preferred (not required): Customer Relations, Organizational Abilities, Time Management, and Telephone PBX Consoles.
Skills & qualifications
Skills
Qualifications
Full job description
Telecommunications Operator
Company: HealthAlliance Hospital
City/State: Kingston, NY
Category: Clerical/Administrative Support
Department: Communications
Union: Yes
Union Name: 1199
Position: Part Time
Hours: Sun -Sat
Shift: All Shifts
Req #: 48072
Posted Date: Jul 06, 2026
Hiring Range: $17.314/HR
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33386) Internal Applicant link
Job Details:
Acts as a Telephone Operator – Knowledge Worker / Consultant / and Dispatcher, in providing prompt, efficient, and accurate communications service to all others. Coordinates electronic systems for all incoming and outgoing telephone, radio and pager services. Monitors alarm systems, dispatches emergency personnel, tracks emergency events and safety of people involved with emergency control measures. Controls radio paging systems. Audits telephone and paging invoices. RESPONSIBILITIES
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Promptly answers customers calls. Rapidly extracts data from customers, translating language into that of the Hospital environment so that connections can occur rapidly and accurately. Moves calls / dispatches and pages appropriately.
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Regularly follows the Departments time and attendance schedule. Notifying supervisor in advance of the need to be absent or late, And accommodates the department’s need to work extended or “last minute” scheduling needs.
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Uniformly expresses disposition and the desire to render accurate, cheerful service while maintaining regulatory confidentiality requirements.
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Maintains up-to-the moment knowledge of Hospital functions, activities, and changes in personnel.
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Exhibits superior short and long term memory skills relevant to job specific responsibilities, i.e.: multiple names, numbers, places, and emergency procedures.
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Consistently verifies operation of all computerized alarm systems.
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Promptly and efficiently coordinates service connection and disconnection of patient telephones.
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Correctly captures patient death information and relays data to next shift. Accurately coordinates chain of custody and movement of the body. Coordinates death Certificate process.
QUALIFICATIONS/REQUIREMENTS EXPERIENCE
- The individual should be experienced in or quickly adapt to mastering the skills of a high profile customer relations specialist. The individual should exhibit exceptional organizational abilities and time management skills.
EDUCATION
- High School graduate or GED equivalent. Preferably with one year of experience as a telephone operator/dispatcher or equivalent. Or a combination of education, experience and training that would produce the required abilities.
LICENSES/CERTIFICATIONS
- Basic understanding of telephone PBX consoles, paging systems, radio systems, alarm reporting systems, and basic computer understanding and ability preferred.
About Us:
HealthAlliance Hospital
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/33386) Internal Applicant link
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