Hand & Stone Massage and Facial Spa logo

Spa Sales Associate

Part-time

Hand & Stone Massage and Facial Spa

Wayne, PAPart-time$15–18/hrPosted 5mo agoStill listed 6 days ago

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At a glance

Compensation
$15–18/hr
Location
Wayne, PA
Schedule
Part-time
Work Authorization
Not specified

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Job overview

Hand & Stone Massage and Facial Spa is hiring a Spa Associate. The Spa Associate at Hand & Stone in Wayne, PA creates an exceptional guest experience, welcomes and connects with guests, answers phones, schedules appointments, recommends and sells membership programs, resolves concerns with empathy, and maintains a clean, organized front desk and lobby while supporting a positive team environment.

Key focus areas include Welcome, empower, and connect with guests with warmth and professionalism, Answer phones, schedule and manage appointments, and Recommend and sell membership program with confidence.

Important skills include Warmth And Professionalism, Answer Phones, Schedule Appointments, Manage Appointments, Recommend Memberships, and Sell Memberships.

Skills & qualifications

RequiredNice to have

Skills

Warmth and ProfessionalismAnswer PhonesSchedule AppointmentsManage AppointmentsRecommend MembershipsSell MembershipsResolve Guest ConcernsEmpathyMaintain CleanlinessMaintain Organized Front DeskMaintain Organized LobbySupport Team EnvironmentFriendlyOutgoingConnecting With PeopleCustomer ServiceCalm Under PressureHandle Difficult ConversationsDependableMultitaskWork in Fast-Paced EnvironmentCollaboration

Full job description

Benefits:

  • Bonus based on performance

  • Employee discounts

  • Flexible schedule

  • Opportunity for advancement

Do you love helping people feel their best? Are you outgoing, positive, and passionate about self-care and wellness? If you believe regular massages and facials aren't just luxuries - but an important part of physical and mental well-being - we'd love to meet you!

At Hand & Stone in Wayne, our Spa Associates are the first impression of the spa. You'll help create an exceptional guest experience while educating clients about the value of our membership program and the benefits of making self-care part of their routine.

What You'll Do:

Welcome, empower, and connect with guests with warmth and professionalism Answer phones, schedule and manage appointments Recommend and sell our membership program with confidence Help resolve guest concerns with empathy and professionalism Maintain a clean, organized front desk and lobby Support a positive, team-oriented environment

We're Looking for Someone Who:

Is genuinely friendly, outgoing, and enjoys connecting with people Believes in the benefits of regular massage and skincare Is comfortable discussing and selling memberships Provides exceptional customer service and stays calm under pressure Can handle difficult conversations without taking complaints personally Is dependable, organized, and able to multitask in a fast-paced environment Enjoys working as part of a supportive team

Schedule:

We're currently looking for coverage on:

Evenings (3-9pm) and Weekends (8:30-7pm)

Perks:

Free or heavily discounted massages and facials (based on eligibility and availability) Employee discounts on premium skincare products Work alongside an amazing team of service providers Opportunities for growth and advancement

Pay:

$15 - $18/per hour based on experience

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