Service Advisor
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At a glance
Job overview
Lithia & Driveway is hiring a Service Advisor. The Service Advisor acts as the primary liaison between customers and technicians, identifying vehicle concerns and recommending appropriate services. This role involves preparing accurate estimates, managing repair orders, communicating additional service needs, and processing warranty coverage. The advisor will keep customers informed on timelines, costs, and service updates, thriving in a fast-paced environment focused on customer satisfaction.
Key focus areas include Act as the primary liaison between customers and technicians, Identify vehicle concerns and recommend appropriate services, and Prepare accurate estimates for parts, labor, and repairs.
Successful candidates bring High School Diploma Or Equivalent and Must Be 18+. Preferred (not required): Communication, Customer Service, Vehicle Systems Understanding, and Team-Oriented Mindset.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Dealership:L0744 Subaru of Utica
Subaru of Utica Yorkville
NOW HIRING: AUTOMOTIVE SERVICE ADVISORS
Schedule: Open availability required, including Saturdays
If you thrive in a fast-paced environment and enjoy helping customers while maximizing earning potential, this is your opportunity to join a high-performing service team focused on customer satisfaction and long-term relationships.
What You’ll Do
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Act as the primary liaison between customers and technicians
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Identify vehicle concerns and recommend appropriate services
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Prepare accurate estimates for parts, labor, and repairs
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Write and manage repair orders (ROs) from start to finish
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Communicate additional service needs based on inspections
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Verify and process warranty and service contract coverage
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Keep customers informed on timelines, costs, and service updates
What We’re Looking For
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Previous Service Advisor experience preferred
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Automotive technician background is a plus
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Strong communication and customer service skills
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Solid understanding of vehicle systems and maintenance
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Team-oriented mindset with a drive to succeed
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Valid driver’s license and clean driving record
Compensation
$64,000 – $91,000 annually(Earnings based on performance, experience, and commission)
Benefits
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Medical, Dental, and Vision coverage
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Paid Time Off & Holidays
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401(k) with company participation
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Employee Stock Purchase Plan
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Paid Life Insurance & Disability coverage
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Ongoing training through Lithia Learning Center
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Vehicle purchase discounts & wellness programs
Requirements: High school diploma (or equivalent), 18+
We are a drug-free workplace and an equal opportunity employer committed to a diverse and inclusive workforce.
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