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Warehouse Customer Service Supervisor

Neovia Logistics

Greenfield, INJobPosted 4mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Greenfield, IN
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Neovia Logistics is hiring a Warehouse Customer Service Supervisor. The Warehouse Customer Service Supervisor provides supervision to the Customer Service department across Neovia facilities, ensuring market knowledge, implementing improvement tools, managing team goals, coordinating with clients and other facilities, overseeing training, and supporting client supply chain metrics.

Key focus areas include Ensures the company is updated with sufficient knowledge on the transportation market and sector legislation, Assures implementation and development of improvement tools to supervise the Customer Service Department, and Supervises the team based on smart goals aligned with department requirements and service level, follows progress using metrics and reports regularly.

Successful candidates bring Bachelor's Degree, 3 Years In Similar Position, and Operational Experience. Important skills include Good Communication, Presentation Skills, Team Work, Cooperation, MS Office, and Excel.

Skills & qualifications

RequiredNice to have

Skills

Good CommunicationPresentation SkillsTeam WorkCooperationMS OfficeExcelNegotiation SkillsCommunication SkillsTeamwork and CooperationMS Office Excel

Qualifications

Bachelor's Degree3+ Years Experience in Similar PositionOperational Experience

Full job description

JOB SUMMARY

Provide supervision to the Customer Service department team at one or more Neovia facilities.

JOB RESPONSIBILITIES

  • Ensures the company is updated with the sufficient knowledge on the transportation market and on the legislation of the sector

  • Assures the implementation and the development of improvement tools to supervise the Customer Service Department

  • Supervises the team based on smart goals that are aligned with the requirements of the department and expected level of service. Follows up on the progress based on the assigned metrics and reports on a regular basis and for special projects.

  • Has contact with the network of the client, local and internationally thru regular meetings, conferences and visits, being as well in contact with the Customer Service Department of the client

  • Coordination with other Neovia facilities in relation to the service provided to the same client to be aligned with business goals.

  • Supervises the training provided by Neovia to the dealers and clients

  • Supports the Supply Chain of the Client, helping to assure that metrics on speed and quality are achieved

QUALIFICATIONS

  • Bachelor's Degree with experience at least of 3 years in a similar position. Operational experience is required.

  • Good Communication and presentation skills

  • Team work and cooperation is a must

  • Proficiency in MS Office applications with Excel

  • Negotiation skills

PHYSICAL REQUIREMENTS

  • Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

Internal/External Contacts:

  • Suppliers, Customers, internal employees, other Neovia facilities

#LI-DNI

Neovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone – employees, customers, business partners, or others – on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.

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