Communications Center Call Taker
Medical Express Ambulance Service
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At a glance
Job overview
Medical Express Ambulance Service is hiring a Communications Center Call Taker. The Call Taker handles all incoming calls to the EMS Communications Center. A desirable candidate will have knowledge of medical terminology and customer service experience. The role requires excellent communication and data entry skills, along with the ability to make decisions consistent with policy and guidelines and think logically during emergencies.
Key focus areas include Receive emergency and non-emergency requests for transportation, Properly screen telephone calls and electronic communications, and Perform data entry.
Successful candidates bring High School Graduate Or GED and English Language Proficiency. Important skills include Communication, Data Entry, HIPAA, Decision Making, Logical Thinking, and Good Judgment. Preferred (not required): Medical Terminology.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Ambulance Communications Center – Call Taker
The Call Taker is responsible for handling all incoming calls to our EMS Communications Center. A desirable candidate will have knowledge of Medical Terminology and Customer Service experience. Candidate must have excellent communication and data entry skills.
ESSENTIAL FUNCTIONS:
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Receive emergency and non-emergency requests for ambulance and medicar (wheelchair van) transportation.
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Properly screen telephone calls and electronic communications.
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Data entry.
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HIPAA Compliance.
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Ability to make decisions consistent with policy and guidelines.
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Ability to think logically and quickly during an emergency.
MEDEX OFFERS:
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Competitive wages and benefits including;
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Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
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Pet Insurance
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Disability Insurance through AFLAC
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Paid Time Off
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Tuition Reimbursement Available
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401K with match
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Uniform Allowance
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Flexible Scheduling
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Educational Opportunities & Sponsored Con-Ed
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Membership to NAEMT
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Supportive & Respectful Environment
QUALIFICATIONS:
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Experience in communications and customer service.
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Good judgment and remain calm in high-stress situations.
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Detail-oriented and able to perform clerical functions.
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Must be able to read, write and comprehend the English language.
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Must be able to communicate effectively, via telephone and radio to obtain and provide relevant information.
LOCATIONS:
- This position is located in Skokie, IL
EDUCATION, LICENSURE & CERTIFICATIONS:
- High School graduate or General Equivalency Diploma (GED).
OTHER REQUIREMENTS:
- Licensed EMT, EMD, or experienced EMS Dispatch (preferred).
MedEx is an Equal Opportunity / Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.
We want all interested and qualified candidates to apply for employment opportunities. If you are a U.S. applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at 847-673-6333 or email [email protected]. Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.
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