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Weekend Member Services Representative

Part-time

Planet Fitness

Salinas, CAPart-time$17/hrPosted 3w agoVerified open 1w ago
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At a glance

Compensation
$17/hr
Location
Salinas, CA
Schedule
Part-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Weekend Member Services Representative. The Weekend Member Services Representative creates a positive member experience by delivering superior customer service to members, prospective members, and guests at Planet Fitness.

Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Answer phones in a friendly manner and assist callers with a variety of questions, and Check members into the system.

Important skills include Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, Upbeat And Positive Attitude, Punctuality And Reliability, and Strong Listening.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyPassion for Fitness and HealthUpbeat and Positive AttitudePunctuality and ReliabilityStrong ListeningEmpathyProblem SolvingDiplomacyAppropriate Behavior and LanguageBilingualPhone Communication

Qualifications

High School Diploma/GED EquivalentMust Be 18+Customer Service Background

Full job description

The Weekend Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

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  • Check members into the system.

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  • New member sign-up.

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  • Take prospective members on tours.

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  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Must be bilingual Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

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