Member Services Representative Part Time M-F 4pm-10pm

Part-time

Planet Fitness

Collingswood, NJPart-time$16/hrPosted 2mo agoStill listed 4 days ago

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At a glance

Compensation
$16/hr
Location
Collingswood, NJ
Schedule
Part-time
Work Authorization
Not specified

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Job overview

Planet Fitness is hiring a Member Services Representative Part Time M-F 4pm-10pm. The Member Services Representative creates a positive member experience by delivering superior customer service to members, prospective members, and guests at Planet Fitness, handling front‑desk duties, answering calls, checking members in, signing up new members, giving tours, updating accounts, and maintaining club cleanliness.

Key focus areas include Greet members, prospective members and guests with exceptional service, Answer phones in a friendly manner and assist callers with questions, and Check members into the system and process new member sign‑ups.

Important skills include Customer Service, Basic Computer Proficiency, Fitness Knowledge, Positive Attitude, Punctuality, and Reliability.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyFitness KnowledgePositive AttitudePunctualityReliabilityActive ListeningEmpathyProblem SolvingDiplomacyPhone Communication

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Full job description

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older. Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occassionally lift up to 50 lbs.

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