Sr. Account Operations Manager
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At a glance
Job overview
Crane Worldwide Logistics is hiring a Sr. Account Operations Manager. The Sr. Account Operations Manager leads and directs account operations, ensuring service agreements are executed at or above client standards. This role maximizes profitability through superior service and effective communication, while also planning and monitoring staffing schedules. The manager trains, develops, and motivates employees, and oversees the financial aspects of the department.
Key focus areas include Lead, direct and manage operations for account to ensure that the operations staff executes service agreements at or above the client's standards, Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters, and Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Successful candidates bring High School Diploma, 7+ Years Related Experience, and 6+ Years Industry Experience. Preferred (not required): Internet, Web Based Applications, Job Specific Software Applications, and Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Essential Job Functions
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Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client's standards.
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Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters.
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Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
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Manage revenue and expenses to budget constraints.
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Trains, develops and motivates employees to peak performance and growth in their knowledge and responsibilities.
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Manages the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
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Other duties as assigned.
Other Skills & Abilities
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Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications.
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Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
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The ability to work in a fast-paced environment.
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Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Physical Requirements
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Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
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Sitting for extended periods of time
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Vision abilities required by this job include close vision and the ability to adjust focus.
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Walking within the warehouse and inspecting freight
Education & Experience
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High school diploma or GED Required, Bachelor’s degree preferred
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Minimum seven years related experience required
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Minimum six years industry experience required
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Minimum five years supervisory experience required
Certifications & Licenses
- Professional certification may be required in some areas.
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
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136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
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Excellent Medical, Dental and Vision benefits
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Tuition Reimbursement for education related to your job
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Employee Referral Bonuses
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Employee Recognition and Rewards Program
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Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
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Employee Discounts
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Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
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Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.
Qualifications
Education
Required
- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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