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Lead Guest Services Team Member

Pilot Company (Pilot Flying J)

Grand Ledge, MIFull-time$13.73–18.75/hrPosted 3mo agoStill listed 5 days ago

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At a glance

Compensation
$13.73–18.75/hr
Location
Grand Ledge, MI
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The Lead Guest Services Team Member processes merchandise and fuel transactions, leading a shift of one-to-two cashiers. This role involves completing end-of-shift reports, maintaining a clean work area, and ensuring quality service. The team member also handles guest complaints, determines break schedules, and assists with other travel center functions.

Key focus areas include Lead a shift of one-to-two cashiers to process all types of transactions, Complete end-of-shift reports and close out procedures, and Follow company and local guidelines for restricted merchandise sales.

Preferred (not required): Process Transactions, Complete End-Of-Shift Reports, Close Out Procedures, and Follow Company Guidelines.

Skills & qualifications

RequiredNice to have

Skills

Process TransactionsComplete End-of-Shift ReportsClose Out ProceduresFollow Company GuidelinesMaintain Organized Work AreaMaintain Clean Work AreaUse Suggested Selling MethodsEnsure Quality ServiceHandle Guest ComplaintsResolve Team Member ConflictCommunicate Issues to ManagementDetermine Break SchedulesDetermine Team Member PlacementModel BehaviorsEnsure Compliance

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned  

Pay Rates Starting between: $13.73 - $18.75 / hour

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

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