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On the Job Training - Trainee Staff (Jakarta)

Bobobox

Ingolstadt, Bavaria, GermanyFull-timeNo compensation foundPosted 10mo agoChecked 2w ago
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At a glance

Compensation
No compensation found
Location
Ingolstadt, Bavaria, Germany
Role Type
Internship
Schedule
Full-time
Work Authorization
Not specified

Job overview

Bobobox is hiring an On the Job Training - Trainee Staff (Jakarta). This Trainee Staff position at Bobobox offers on-the-job training in guest experience, hospitality, and housekeeping. Trainees will assist with check-ins/check-outs, respond to guest inquiries, maintain cleanliness standards, and operate guest-facing technology. The role provides a pocket allowance, mentorship, and career opportunities upon completion of the internship.

Key focus areas include Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system, Support the main host in greeting guests and verifying reservations in a professional and courteous manner, and Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

Successful candidates bring High School Or Vocational High School In Hospitality Or Tourism, Basic Computer Literacy, and Bahasa Indonesia Proficiency. Important skills include Basic Computer Literacy, Hospitality Software, Mobile Apps, Internet of Things, Bahasa Indonesia, and Basic English Proficiency. Preferred (not required): Bobobox HCS System, Guest-Facing Technology, Self Check-In, and Smart Door Access.

Skills & qualifications

RequiredNice to have

Skills

Basic Computer LiteracyHospitality SoftwareMobile AppsInternet of ThingsBahasa IndonesiaBasic English ProficiencyInterpersonal SkillsGuest-Oriented MindsetDelivering Excellent ServiceFlexibleProactiveAdaptabilityPositive AttitudeEager to LearnBobobox HCS SystemGuest-Facing TechnologySelf Check-InSmart Door AccessRoom Control SystemBobobox Mobile AppDigital PlatformsCleaning ChemicalsCleaning Tools

Qualifications

High School (SMA) Student or Recent GraduateWilling to Work on Shifts, Weekends, and Public Holidays

Full job description

Benefit for Trainees

  • Pocket Allowance (IDR 1,000,000/month)

  • Certificate Upon Completion Internship

  • Mentorship

  • Career Opportunities

What you will do:

Front Office - Guest Experience & Hospitality

  • Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system

  • Support the main host in greeting guests and verifying reservations in a professional and courteous manner

  • Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

  • Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host

  • Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission

  • Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

  • Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards

  • Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels

  • Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)

  • Restock supplies in public areas (toiletries, tissues, and other guest necessities)

  • Clean and handle high-tech equipment (pods interiors, control panels) with care

  • Follow proper sanitization procedures, especially for high-touch surfaces

  • Use cleaning chemicals and tools in line with safety guidelines

  • Adhere to all health, safety, and hygiene regulations during cleaning activities

  • Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

  • High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program

  • Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices

  • Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage

  • Strong interpersonal skills with a friendly and professional demeanor

  • Guest-oriented mindset with a passion for delivering excellent service

  • Flexible, proactive, and willing to work on shifts, weekends, and public holidays

  • Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

  • Eager to learn

Placement:

  • Bobopod Juanda

  • Bobopod Kota Tua

  • Bobopod Tanah Abang

  • Bobopod Kebayoran Baru

  • Bobopod ITC Kuningan

  • Bobopod Thamrin

  • Bobopod Pancoran

  • Bobopod CBC Airport

  • CRiB Kuningan

  • Bobopod Mega Mall Bekasi

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