Optical Customer Service Associate

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity. Responsibilities * Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences * Recommend lens options and coatings to meet visual needs * Perform accurate optical measurements and basic eyewear adjustments * Provide guidance on Managed Vision Care benefits and coverage * Ensure accurate pricing, POS entry, and delivery time estimates * Support a strong retail sales culture through product knowledge and effective selling skills * Build positive relationships with doctors, teammates, and patients * Maintain merchandising standards and keep the optical area clean and organized * Collaborate with the team to improve sales and patient experience * Perform additional duties as assigned by the Store Manager Qualifications * High school diploma or equivalent * 1–2 years of retail sales or customer service experience preferred * Strong communication skills and a positive, energetic attitude * Ability to multitask in a fast-paced environment * Detail-oriented with strong follow‑through * Comfortable learning new skills and adapting to change * Computer proficiency preferred What We’re Looking For * Passion for helping patients see their best * Team player with a positive, adaptable mindset * Strong sales skills and accountability for results * Ability to provide clear, friendly, and professional communication * Willingness to learn and grow within the optical field Schedule * Office open Monday–Saturday * Closed Sundays and major holidays * Evening and weekend availability required Why Join Us * Supportive, team-oriented environment * Training provided — no optical experience required * Meaningful work helping patients improve their vision and confidence * Competitive hourly wage based on experience