CS/PM, BFSI

About Pepper Content

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

CS/PM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• To bear the onus of delivery of the project and ensure a smooth flow of information to meet customer requirement

• To build a strong working relationship with client and the internal team which would help achieve business targets

• End-to-end project management from project initiation to closure by understanding the scope, determining the resource and developing the project schedule

• Set and develop the operational aspects of the project, develop and monitor timelines, milestones and project metrics

• Project timeline & cost management: Effective and efficient management of assigned projects to complete projects on time and within the budget

• Risk Management & Mitigation: Identify the risk associated with the project and form a mitigation strategy with help of cross functional team for smooth operations

• To prepare weekly and monthly reports for the senior management

Collaboration:

• Ability to influence without direct authority

• Establish and maintain efficient working relations with all internal & external key stakeholders

• Participate in project movement activities, support team initiatives & objectives

• Identify and recommend process improvements and initiatives

• Facilitate resolution of any issues by working closely with cross-functional teams

Operational:

• Plan, execute and manage deliveries for enterprises across industries

• Ensure on/before time delivery of projects that match/exceed set quality standards

• Plan and monitor capacity utilisation on projects and supply of talent accordingly

• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.

• Mentor, train and lead a team of project managers and supply leads Financial Management:

• Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference

• Maximise PO utilisation by working closely with client partners

• Monitor and manage scope changes to close the loop with respective client partners

• Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.

• Meet all monthly reporting/business metrics/KPI requirements and manage internal processes

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs

• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well

• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications

• Assist with project planning, including resource forecasting, timelines, and budgeting

• End to end ownership of client delight and operational efficiency

• Drive and own PO utilisation and organic growth of existing clients

• Ability to coordinate and implement successful projects from start to finish

• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

• Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management.

• Strong problem-solving skills with a growth mindset and proactive approach.

• Ability to thrive in diverse and remote team environments.

• Proficiency in comprehension, negotiation, and analytical skills.

• Graduate or Postgraduate degree (MBA preferred).

• PMP certification is preferred.

• Proficient in project management tools such as JIRA.

• Previous experience in management and/or leadership roles is advantageous.

• Capable of working independently, seeking guidance only in complex situations.

• Exceptional written and oral communication skills in English.

• Skilled in networking and communication across diverse functions.

• Ability to navigate ambiguity and conflicting priorities with rigour.