Young Adult Navigator, Supportive Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Young Adult Navigator will provide supportive services focused on individualized service planning, benefit entitlement support and assistance, and supportive case management for young adult individuals aged 18-25 and/or families with children headed by young adults aged 18-25. The Young Adult Navigator will:

• Conduct initial intake and comprehensive needs assessments for tenants and tenants’ families’ needs, focusing on the whole family as well as each individual member needs

• Ensure all tenants receive transitional support at time of move-in, including education on neighborhood amenities and how to navigate their new living environment

• In collaboration with tenants, develop ongoing, person-centered service plans for the family

• Conduct 1-on-1 sessions with tenants to ensure successful completion of service plan goals; empower tenants to utilize their strengths to meet any barriers to goal completion

• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed

• Assist tenants in obtaining and maintaining all government benefits for which they may qualify, conducting advocacy as needed

• Work with tenant to ensure adherence to physical and behavioral health medication

• Collaborate with other programmatic team members to support activities related to life skills building and education and employment efforts

• Prepare and maintain up to date records and tenant files, outcomes, including tenants’ personal and eligibility information, records of services provided, and all relevant correspondence

• Document all interactions with tenants in database and complete reports as required

• Provide conflict resolution, crisis intervention, and crisis de-escalation, as need arises

• Supply referrals to additional community supports including facilitating housing placement (for tenants who would like to move on to a more independent setting); conduct follow-up on all referrals

• Support the tenant’s services team’s efforts developing tenant engagement and community building, and social, recreational, and educational opportunities

• Maintain a strong supportive relationship with tenants through consistent communication via phone, text, e-mail, and in-person meetings

• Participate in individual supervision, team meetings, and case conferences to ensure a holistic approach to service delivery across program departments

• Provide all required information for periodic reports, as needed

• Develop and maintain strong relationships with key stakeholders including local organizations and partners to enhance the program and services

• Additional responsibilities may be added as position evolves

COMPETENCIES

• Dynamic, able to multi-task, problem solve, and work independently

• Team player and willing to work with a diverse population

• Trained in child development, mandated reporting, and family dynamics

• Trained in harm reduction and housing first services approaches

• Experience with evidence-based practices and/or evidence-informed services including, but not limited to:

• Positive Youth Development,

• Recovery-Oriented/Trauma-Informed Case Management

• Critical Time Intervention

• Ability to problem solve and work independently

• Must be able to travel and work evening and weekend hours

• Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in social work, psychology, or related human services field required.

• At least 3 years of relevant social service experience, particularly with support for young adults

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.