Planet Fitness logo

Customer Service Representative Nights and Weekend

Planet Fitness

Asbury, IAFull-timePosted 4mo agoStill listed today

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Asbury, IA
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Planet Fitness is hiring a Customer Service Representative Nights and Weekend. The Customer Service Representative is responsible for new member sales and ensuring a positive member experience by providing superior customer service. This role involves greeting potential members, handling front desk tasks like answering phones and assisting with check-ins, and maintaining club cleanliness. The representative will also facilitate member service issues.

Key focus areas include Greet and meet potential members, providing a great customer experience, Answer phone calls in a polite and friendly manner, and Take info calls and conduct tours.

Successful candidates bring Honesty, Good Work Ethic, and Able To Lift 50 Lbs. Important skills include Customer Service, Listening, Problem Solving, Diplomacy, Communication, and Basic Computer Proficiency.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceListeningProblem SolvingDiplomacyCommunicationBasic Computer Proficiency

Qualifications

HonestyGood Work EthicAble to Lift 50 Lbs

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience.

  • Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

  • Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

  • Dollars for Scholars Program

  • Employee Appreciation Program

  • Free Membership for self and one family member or friend

  • Team Member Support Team

  • Health, Dental and Vision Insurance

  • Critical Illness Insurance

  • Short Term Disability Insurance

  • Accident Insurance

  • Voluntary Life Insurance

  • Pet Insurance

  • HSA

  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

How this job compares

Set against the 2,476 open Customer Service Representative jobs on Olive Jobs, counted October 27, 2026.

Pay
  • This postingNot listed
  • US median$36–65K/yr81 salary ranges
  • US median$17–19/hr963 hourly ranges
Openings
Olive Jobs lists 36 open Customer Service Representative jobs in Iowa and 2,476 across the US. 2% of them nationwide are listed as remote or flexible.
Hiring the most in Iowa
Experience
Customer Service Representative postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (409 postings).
Education
16 of the 2,476 open Customer Service Representative jobs (under 1%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit