Customer Service Representative
Express Employment Professionals
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At a glance
Job overview
Express Employment Professionals is hiring a Customer Service Representative. Express Employment Professionals is seeking a Call Center Representative for a fast‑paced, high‑volume service department in the East Metro. The role involves scheduling and managing customer appointments, handling inbound calls, providing estimates, following up post‑service, and maintaining professional communication with customers and technicians.
Key focus areas include Answer inbound calls to gather vehicle and customer information and schedule service appointments, Clearly communicate customer concerns and requests to the service team, and Provide accurate estimates for service time and cost.
Important skills include Typing, High Call Volume Handling, Communication, Active Listening, Professionalism, and Empathy.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
xpress Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!
Schedule:
Monday-Friday 9:30am – 6:00pm
Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm
Training will be Monday- Friday. First 3 weeks 8-4:30pm
Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled)
Temp-to-Hire Opportunity! Call Center Representative
Join a fast-paced and customer-focused team!
Position Summary:
We’re looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.
Responsibilities:
Answer inbound calls to gather vehicle and customer information, and schedule service appointments
Clearly communicate customer concerns and requests to the service team
Provide accurate estimates for service time and cost
Perform follow-up calls to ensure satisfaction post-service
Handle customer concerns and complaints with professionalism and empathy
Build positive relationships with both customers and teammates
Reschedule appointments as needed during the call
Required Skills and Experience
Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)
1+ year of customer service or call center experience (automotive or service-related industry a plus)
Strong communication and active listening skills
Comfortable navigating multiple computer systems and screens simultaneously
Ability to handle high call volume with professionalism and efficiency
Detail-oriented with strong organizational and time management skills
Ability to work independently and as part of a collaborative team
Positive attitude and problem-solving mindset when dealing with customer concerns
Dependable attendance and commitment to schedule requirements
Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!
Minimum Education Required
NA
Minimum Experience Required
2+ YEARS
Shift
First (Day)
Number of Openings
2
Public Transportation Accessible
No
Veterans Encouraged to Apply
Yes
Physical Required
No
Drug Test Required
No
Compensation
$20.00 - $20.00 / Hourly
Additional Compensation
Additional monthly bonuses based on number of appointments set.
Average $200-$300 a month
Postal Code
55110
Job Type
Full Time
Place of Work
On-site
Requisition ID
L068
Job Benefits
Medical, Dental, Vision, 401k,
Application Email
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