Grow Your Banking Career in Our Collections Team

Regular Full-Time

Collections

Rochester, NY, US

Warsaw, NY, US

Five Star Bank is growing, and we’re always looking for motivated, customer‑focused professionals to join our Collections team. If you do not see a Collections opening listed on our careers page, we encourage you to apply here. Your information will be reviewed and considered as opportunities become available.

Collections Opportunities May Include:

Collections Adjuster:

Collections Adjusters serve as a primary point of contact for customers with delinquent accounts, managing both inbound and outbound communications. This role focuses on reviewing account details, educating customers on repayment options, negotiating payment arrangements, and resolving past‑due balances in a professional and compliant manner. Adjusters balance strong customer service with risk management while adhering to all regulatory and bank policies.

Senior Collections Adjuster:

Senior Collections Adjusters handle more complex, higher‑risk, or specialized portfolios and may support escalations or advanced loss mitigation efforts. This role leverages deep knowledge of collections strategy, compliance requirements, and negotiation techniques to drive effective resolutions. Senior Adjusters may also mentor or guide junior team members, assist with workflow oversight, and promote consistency and quality across the Collections team.

Consumer Loan Workout Specialist:

Consumer Loan Workout Specialists work with customers experiencing financial hardship to develop sustainable, long‑term solutions for distressed consumer loan accounts. This role focuses on evaluating borrower circumstances, recommending appropriate modification or workout options, and guiding customers through resolution strategies that align with both regulatory requirements and the bank’s risk objectives. Specialists collaborate with internal partners to support effective loss mitigation while maintaining a respectful, customer‑centric approach.

Why You’ll Love Working at Five Star Bank:

• Access to premier banking services

• Competitive paid time off (17 days)

• 11 paid company holidays

• Comprehensive health and welfare benefits starting the first of the month after hire, including medical, vision, dental, prescription coverage, flexible spending accounts, life insurance, voluntary benefits, and company‑provided disability coverage

• Retirement benefits including a 401(k) and an employer‑funded pension plan

• Employee perks such as tuition reimbursement, wellness reimbursement, employee‑only financial services, and an employee referral program

• Paid volunteer opportunities to support the communities we serve

Candidates selected to move forward in the hiring process will be required to apply to the specific job posting associated with the role being offered, in accordance with standard company hiring practices.

A member of our team will reach out directly if an opportunity aligns with your background, experience, and interests.