Airline Customer Service Agent LAX - English/Japanese Speakers
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At a glance
Job overview
Pacific Aviation is hiring an Airline Customer Service Agent LAX - English/Japanese Speakers. Pacific Aviation seeks an Airline Customer Service Agent to provide bilingual English‑Japanese assistance at Seattle‑Tacoma International Airport, delivering exceptional service from check‑in through boarding while maintaining safety and operational flow.
Key focus areas include Welcome and assist passengers through check‑in, boarding, and arrival processes, Accurately review travel documents and issue boarding passes, and Offer bilingual assistance to travelers with questions or concerns.
Important skills include Customer Service, Attention To Detail, Team Player Mentality, Tech-Savvy, Organized, and Professionalism. Preferred (not required): English and Japanese.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Hourly Pay $25.00 per hourJoin Pacific Aviation at LAX – Where Every Journey Begins with You!
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger’s Journey:
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Welcome and assist passengers through check-in, boarding, and arrival processes
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Accurately review travel documents and issue boarding passes
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Offer bilingual assistance to travelers with questions or concerns
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Communicate clearly with passengers, coworkers, and airline staff
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Help maintain a smooth flow of operations in the terminal
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Ensure compliance with airline procedures and safety standards
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Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What We’re Looking For:
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Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
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Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
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Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
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Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
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Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):
4–5-hour shifts available for the following time slot:
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6:00 AM – 1:00 PM
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Must be available to work at least 4 days per week, including weekends and holidays.
Bilingual Preferred:
- English + Japanese
Benefits
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Hourly Pay Rate: $25.00
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Medical, Dental, & Vision Insurance
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401(k) Retirement Plan
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Paid Time Off (PTO)
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Company-Provided Uniform
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Paid Training
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Referral Bonus Program
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Cell Phone Plan Reimbursement
Ready to Take Off with Pacific Aviation? Apply Today!
If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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