Telecommunications Representative

South County Health is an independent, non-profit healthcare system offering a comprehensive range of advanced inpatient, outpatient and home health services. Accredited by The Joint Commission (TJC), SCH is made up of South County Hospital, South County Home Health, and South County Medical Group. South County Health has received numerous distinctions for patient care and safety over the years, which have included a 5-star rating on HCAHPS scores, a 5-star rating by CMS for overall hospital quality, and A’s for hospital quality and patient safety by The Leapfrog Group. Having celebrated over 100 years of service to southern Rhode Island, South County Health offers an exceptional opportunity to provide our patients with the best care possible while enjoying a healthy work-life balance. We offer competitive salaries and an attractive benefits package which includes, health, dental, vision, tuition reimbursement, 403b, PTO, and a broad range of career development benefits and opportunities.

Job Summary:

Motivated individual to work under the supervision of the team leader to process all incoming and outgoing telephone calls in a timely manner. Must be able to follow specific protocol and procedures when contacting each doctor and medical answering service client. Communicates clearly and records information in appropriate systems. Assists callers with urgent and routine requests by directing them to proper individuals. Responsible for understanding and dispatching all emergency situations to the proper personnel as required. Ensures that all equipment in the telecommunications area is in working order. Coordinates paperwork with funeral homes and patient areas when there is a death. Assists employees and visitors as needed.

Minimum Qualifications:

High School Graduate or equivalent, some college preferred; basic computer skills required. Strong commitment to the delivery of customer-focused quality care; ability to communicate effectively using interpersonal and organizational skills; ability to multitask, organize, prioritize, and accomplish projects and tasks.

Pay Range: $18.07 - $22.13