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Service Appointment Coordinator

Mohawk Auto Group

Glenville, NYFull-time$18–22/hrPosted 4mo agoSeen in employer's feed 6 days ago

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At a glance

Compensation
$18–22/hr
Location
Glenville, NY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Mohawk Auto Group is hiring a Service Appointment Coordinator. Mohawk Honda is seeking Service Appointment Coordinators for their new service department. This role involves managing inbound and outbound calls from customers to schedule service appointments, while providing excellent customer service. The ideal candidate will be prompt, courteous, friendly, professional, and a team player with strong computer skills and an enthusiastic personality.

Key focus areas include Answer inbound and outbound service customer calls, Respond quickly to internet, phone and live chat inquiries, and Provide customers with initial product information.

Successful candidates bring Previous Customer Service Experience, Pre-employment Background Check, and Drug Screen. Important skills include Customer Service, Prompt, Courteous, Friendly, Professional, and Team Player Attitude.

Skills & qualifications

RequiredNice to have

Skills

Customer ServicePromptCourteousFriendlyProfessionalTeam Player AttitudeStrong Computer SkillsEnthusiastic Personality

Qualifications

Previous Customer Service ExperiencePre-Employment Background CheckDrug Screen

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Full Time

Honda, Glenville, NY, US

Salary Range: $18.00 To $22.00 Hourly

Mohawk Honda is actively seeking Service Appointment Coordinators for our NEW SERVICE DEPARTMENT. As an Appointment Coordinator you will manage inbound and outbound calls to the service department from our valued customers looking to schedule a service appointment all while providing excellent customer service.

Must be prompt, courteous, friendly, and professional. The applicant needs to be a team player and be willing to work closely with the service staff. Must ensure that we provide positive dealership experience. We offer competitive salary, medical, dental, vision, life, disability, and 401k with company match.

Responsibilities

  • Answer inbound and outbound service customer calls.

  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.

  • Provide customers with initial product information & direct them to the appropriate dealership resources.

  • Schedule customer service appointments

  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

Qualifications

  • At least one previous role is based in strong customer service experience.

  • Team player attitude

  • Prompt and courteous

  • Enthusiastic personality

  • Must have strong computer skills.

  • Willing to submit to a pre-employment background check & drug screen.

Benefits

  • Medical, dental, vision, disability, life insurance

  • 401k with company match

  • Paid vacation time

  • Room for advancement

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