Mechanical Desk Engineer - DE - Mobility Customer Services

Job Family: Customer Services

Req ID: 503345

Pioneering in America, from the first mile to the last.This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100%Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill Mechanical Desk Engineer positions in our Wilmington, Delaware location. This job entails direct support in fleet monitoring and maintenance planning for the Siemens Locomotives and duties to support Siemens Customer Service. The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position works a day shift to include weekends and holidays. Individuals must have flexibility to work all shifts. The primary shift will be 2nd shift working 10am - 8:30pm Sunday - Wednesday or Wednesday - Saturday.

What your day-to-day will look like:

• Monitoringfleet performance and equipment surveillance support for Siemens'locomotives at the Amtrak Mechanical Desk.

• Supportfor driving reliability and continuous improvement to minimize downtimeand costs.

• Collaboratewith Product Managers, Software Engineers, and Field Service Techniciansto monitor and improve maintenance practices.

• Givereal-time live phone support to the end-users calmly.

• SupportFailure Investigations and the completion of Root Cause Analysis reports.

• Regularreview and update of maintenance practices, impacting documentation andtroubleshooting procedures.

• Resolveproduct or service issues by clarifying the Customer's problems;determining the cause; selecting and explaining the best solution;expediting correction or adjustment; following up to ensure resolution.

To thrive in this role, you have:

• Associate’sdegree in a technical field (i.e. Electrical, Electromechanical, etc.) orproven technical maintenance and operational experience.

• Abilityto solve practical problems, exercise initiative, and deal with variouschanging, sometimes unclear, situations.

• Stronglydemonstrated computer skills and willingness to learn computerizedmaintenance management systems.

• Proficiencywith Microsoft Excel to generate administrative reports.

• Effectivecommunication, listening, and strong organizational skills.

• Abilityto learn project-specific software programs and online tools.

• Abilityto continually challenge the status quo, providing strong leadership forcontinuous improvement of results and efficiency.

• Abilityto walk through a structured troubleshooting process - staying calm incomplex and time-critical situations.

• Abilityto travel: 5% domestically

• Settingyou apart from others would be an Associate's degree in a technicaldiscipline with 5+ years of experience in maintenance planning, fieldservices, and rail would be great. Experience in rolling stockoperations and/or maintenance with experience in dealing with the FRA /CFRs would be a plus.

Why you'll love working for Siemens!

• Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1.

• Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.

• We dothe right thing. We stand for green innovations and meaningful solutionswith impact on customers, ecosystem partners, society, and environment.

• We arefrontrunners in digitalization and building platforms. Therefore, we arehiring ambitious forward-thinkers who want to have a real impact.

• Solvethe world's most significant problems – Be part of exciting and innovativeprojects.

• Opportunitiesto contribute your innovative ideas and get paid for them. Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning. We operate daily with a growthmindset - that's why Siemens consistently ranks on the FortuneWorld's Most Admired Companies list!

• Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

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$69,462.00 $89,658.00

Organization: Mobility

Job Type: Full-time

Category: Customer Services