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General Manager - Restaurant

McDonald's

Dobson, NCJobNo compensation foundPosted 5mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
Dobson, NC
Work Authorization
Not specified

Job overview

McDonald's is hiring a General Manager - Restaurant. The McDonald's General Manager is responsible for leading and delegating daily operational challenges to assistant managers. This role ensures compliance with McDonald's operational standards in areas such as production, customer satisfaction, inventory management, team management, equipment maintenance, financial management, and profit accountability. The position requires excellent interpersonal skills, professional communication, and strong leadership.

Key focus areas include Protect the McDonald's brand by ensuring restaurants meet operational, food safety, and labor law standards, Demonstrate Customer-First Service by observing operations and taking corrective actions, and Teach and coach restaurant managers to execute the 12 restaurant systems (QSC Play book).

Important skills include Leadership, Interpersonal Skills, Professional Communication, Directing Daily Operations, Delegation, and Compliance With McDonald's Operations.

Skills & qualifications

RequiredNice to have

Skills

LeadershipInterpersonal SkillsProfessional CommunicationDirecting Daily OperationsDelegationCompliance With McDonald's OperationsProduction ManagementCustomer SatisfactionInventory ManagementTeam ManagementEquipment Maintenance and RepairFinancial ManagementProfit AccountabilityProtecting the McDonald's BrandMeeting McDonald's QSC Operational StandardsFood Safety StandardsLabor LawsCustomer-First ServiceObserving Restaurant OperationsTroubleshooting Shift ManagementCorrective ActionsTeaching and Coaching Restaurant ManagersExecuting 12 Restaurant Systems (QSC Playbook)ROIP System ReviewAction Plan DevelopmentAction Plan ExecutionLocal Store Marketing (LSM)National and Co-Op Promotions ExecutionNew Products and Processes ExecutionAnnual Business Plan DevelopmentRestaurant Data AnalysisBrand Standard Visit AnalysisCustomer Experience Visit Analysis800-Number Data AnalysisBottom-Line Commitment AnalysisQCR AnalysisOperations Report AnalysisP&L AnalysisIdentifying Opportunities and ThreatsAdjusting Business Plan TacticsCreating Positive Work EnvironmentAuditsCash HandlingSecurity Procedures

Benefits

Tuition Assistance
401(k) Match
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off

Full job description

Working for McDonalds: Working for McDonalds is more than just a job! You will be a team member in the world's largest chain of quick service restaurants. Signing your job offer is the first step to a successful career with us. You can succeed and grow both personally and professionally with a growing, thriving company.

Training & Education: We believe education is the true game-changer. With so many people working in a McDonald's restaurant, we have an opportunity to expand access to education to as many people as possible. We're passionate about helping our team members succeed and advance, whether at their McDonald's or somewhere else. Employees have told us that educational opportunities are exceedingly important to them and can make a real difference in their lives.

Competitive Pay: We strive to hire and keep the brightest and the best. To do that, we've put together perks designed to make you smile - even before you pick up your paycheck. From competitive wages to management training and investment opportunities, our benefits let you know you're a valued part of our team.

Additional Benefits for General Managers:

  • Paid Vacations

  • Bonus Program

  • Educational assistance and tuition reimbursement

  • Rewards and Recognition

  • Business Leadership training

  • 401K Program with match

  • Paid sick time

  • Discount Program - discounts on tons of categories including coupons, vacations, rental cars, hotels, computers, phone service, and much more

  • Car Discounts

  • Fun Company Events!

  • Medical, Dental, Vision, Life, Short/Long-term Disability Insurance

  • Corporate Chaplaincy - Corporate Chaplains of America

Position Purpose: McDonald's General Manager has the responsibility for providing leadership, directing and delegating the daily operational challenges to his/her assistant managers, ensuring compliance with McDonald's in all areas of operations: production, customer satisfaction, inventory management, team management, equipment maintenance and repair, financial management, and profit accountability. The person applying for this position must have excellent interpersonal skills and must be professional communicator and strong leader.

Principal Accountabilities:

QSC/Sales Building:

  • Protects the McDonald's brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws.

  • Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.

  • Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC.

  • Partners with ROIP Subject Matter Expert (e.g., Operations Consultant, Training Consultant) to conduct ROIP system review day and develops action plan to address 3 systems targeted for improvement.

  • Responsible for the execution of the action plan in each restaurant to ensure that systems are improved, and targeted results are achieved.

  • Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions and the execution of new products and processes.

Business Results:

  • Collaborates with the Operations Manager to develop the annual business plan for the Profit Center.

  • Uses all information resources available (e.g) Restaurant data, Brand Standard Visit, Customer Experience Visit, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.

  • Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results (increased customer counts, increased sales and increased profits).

  • Completes various audits to ensure that their restaurants meet McDonald's standard practices and procedures (e.g., cash, security).

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

Requsition ID: PDX_MC_C6C53E42-AA60-4453-A4B6-84CEB7D665A1_20840

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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