Third Shift Customer Service

Job Summary The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time. Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

• Maintain the neatness and cleanliness of the club

• Monitor for safety of persons and cleanliness in the club

• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

• Stock locker rooms with proper supplies/paper products.

• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Cleaning background preferred

• Customer Service background preferred

• A passion for fitness and health

• Upbeat and positive attitude!

• Punctuality and reliability is a must

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers

• Strong listener with the ability to empathize and problem solve

• Demonstrate diplomacy in all interactions while using appropriate behavior and language

• High School diploma/GED equivalent preferred

• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift

• Acknowledgement of members when maintaining the facility

• Must be able to occasionally lift up to 50 lbs

• Will dilute and clean with chemicals throughout shift

• Clean and sanitize equipment, restrooms and surfaces throughout the club

• Monitor club and assist members throughout entirety of shift