Field Services and Desktop Support Tech
High Point, NCJobSeen 4 days agoSeen in employer's feed 4 days ago
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Job overview
Cognizant is seeking a Field Services & Desktop Support Tech in High Point, NC. The ideal candidate will have 4‑7 years of onsite desktop support experience across office and factory environments, providing break‑fix and deployment support for laptops, desktops, rugged factory laptops, printers, handheld scanners, and conference‑room A/V devices while handling incidents via ITSM processes and leveraging tools such as IT Shop, SCCM, and Nexthink.
Skills & qualifications
Skills
Qualifications
Full job description
Cognizant is seeking a seeking a Field Services & Desktop Support Tech in High Point, NC. The ideal candidate will have 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
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Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
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Monitor ticket queues and assign tickets through ITSM tools;
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Perform incident management, RCA for major incidents , and drive issue prevention.
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Create and maintain SOPs, runbooks, and knowledge articles .
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Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
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Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Qualifications:
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3 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
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2 to 3 years of Cisco VC devices troubleshooting and telephony.
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2 to 3 years of troubleshooting network/Wi-Fi issues.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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