Credit & Collections Analyst

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Job Category Finance Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Job Description: Handles customer inquiries regarding billing and collections. Interacts with the Customer, Sales, and other internal departments to provide a variety of post-sales services related to billing and collections. Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner. Reporting to AR Operations Sr. Manager, Japan

Responsibilities: -Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions. If unable to resolve a customer issue, escalates to the appropriate staff or management -Manages assigned collections portfolio, initiating collections communications as necessary to ensure that all assigned invoices are paid on time -Assists with month-end cash application activities -Supports Credit/Cash Collection Manager with respect to customer communication, cash collection-related activities, AR management, write-offs, cash applications and reporting on those activities -Participates in and leads the implementation of some cross-functional global projects

Requirements: -Excellent written and verbal Japanese communication skills -Advanced written and verbal English communication skills -Self-starter -Attention to detail -Excellent decision-making skills and very decisive -Demonstrated initiative and the ability to work independently -Demonstrated proficiency in quickly understanding customer requirements and delivering tailored responses. -Ability to consistently manage a high volume of cases. -Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative. -Ability to create and sustain a constructive work environment, fostering teamwork with colleagues and positive working relationships with external customers -At least 2-3 years experience in a customer-facing position is preferred Proficiency in MS Excel (Intermediate level or above) -Workday, Salesforce experience is preferred

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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