Compliance Support Specialist

Summary

This position is located in a National Labor Relations Board Field office. Field offices represent the operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. The Compliance Support Specialist ensures compliance with remedial provisions of formal and informal cases.

Duties

As a, Compliance Support Specialist, GS- 1801-9, your typical work assignments may include: Managing the case management system of records, providing technical support and guidance to various staff members in operational uses, tracking, retrieval and electronic recordkeeping of compliance case matters. Creating and maintaining databases and spreadsheets for the collection of compliance related information. Using available search and reporting services to obtain information relevant to compliance cases which includes locating discriminates and researching motor vehicle records and the corporate status of a business. Attending settlement negotiations or other meetings conducted by the Compliance Officer, or Compliance Supervisor with the public or parties to cases to take notes or take the lead in meetings in appropriate situations. Modifying draft subpoenas, questionnaires, proof of claims; drafting for review by the Compliance Officer, questionnaires used to survey parties involved in Board cases, such as discrimination, comparable employees and other employers' correspondents. Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The ideal candidate has experience performing compliance processes and thorough understanding of the procedures to support case management operations. Experience would range from relatively simple to cases which involve more elements of moderate difficulty. The candidate ensures compliance with provisions of formal and informal cases, exercising judgment and demonstrating a comprehensive knowledge of case management systems and records. Attention to detail is critical to the completion and review of case work. Excellent communication skills are desired. MINIMUM QUALIFICATIONS Applicants must have one year of specialized experience, equivalent to the GS-07 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Compliance Support Specialist at the GS-09 grade level. Specialized experience includes: Experience gathering information through interviews and/or investigations to provide assistance in computing make-whole/backpay (including interim earnings, overtime, promotions, and benefits) to develop findings and recommendations for compliance with voluntary settlements, administrative orders; and Experience independently using case management systems to accurately manage case files, track deadlines and case milestones; and Experience preparing drafts of final correspondence relating to case management mission operations and communicating with stakeholders, including challenging parties. OR EDUCATION: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related (Note: You must submit a copy of your transcripts.). OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100 percent. (Note: You must submit a copy of your transcripts.) This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. TIME-IN-GRADE REQUIREMENTS All current Federal employees must meet time-in-grade requirements to be considered eligible. One year of experience at the GS-07 or equivalent grade level of the federal service, is required to qualify for this position. (NOTE: All Agency employees must provide a copy of their SF-50 "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure code (1 or 2), and type of service (Competitive). You may determine your current status by checking block 24 on your SF-50. Block 24 must reflect "1" or "2". Also, block 34 must reflect "1". NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). You MUST provide transcripts or other documentation to support your educational claims. Applicants can verify accreditation here. All education claimed by applicants will be verified by the appointing agency accordingly. Special Instructions for Foreign Education If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in accredited U.S. education programs; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit Recognition of Foreign Qualifications | U.S. Department of Education. How You Will Be Evaluated

Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses to all assessments required for this position. You will be assessed on the following competencies: Automated Systems Manages and Organizes Information Oral Communication Research Written Communication Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13041135 Optional Four Essay Questions At the time of application, applicants will be provided with four short, free-response essay questions designed to ascertain their dedication to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they will be required to certify that they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question. In order to be considered for this position, you must complete all required steps in the process. For evaluating the quality of applicants for referral to the selecting official, a multi-phased process will be used. Phase 1: Applicants' resume and supporting documents will be reviewed by Human Resources (HR) to determine whether they meet the basic qualification requirements. Phase 2: Applicants who are minimally qualified may be advanced to a Structured Resume Review assessment conducted by a Subject Matter Expert (SME) panel. SMEs may review applicants' resumes to evaluate technical qualifications for this position based on the required specialized experience. Phase 3: Applicants who successfully pass the Structured Resume Review assessment may be advanced to a Structured Interview conducted by a Subject Matter Expert (SME) panel. SMEs may assess applicants' ability to demonstrate the required competencies for the position. Phase 4: A final score, which may combine the results from one or more assessments, may be used to identify the top-rated applicants. Applicants meeting the established cut-off score may be referred to the selecting official for consideration and may be required to participate in one or more additional interviews as part of the hiring process. Other Information

SUPPLEMENTARY VACANCIES Supplementary vacancies may be filled in addition to the number stated in this announcement. EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race; color; religion; sex; national origin; age; disability; genetic information; pregnancy, childbirth, or a related medical condition. Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.) PLACEMENT POLICY The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by appointment, reassignment, change to lower grade, or promotion. Management may use any one or any combination of these methods to fill the position. ALTERNATE APPLICATION INFORMATION Applicants may contact the Office of Human Resources. The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.