Sr. Hearing Instrument Specialist

On-Site

Miami, FL

Full time

R100101274

Current Employees:

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The University of Miami/UHealth Department of Otolaryngology has an exciting opportunity for a full time Sr. Hearing Instrument Specialist to work in Miami, FL. The Sr. Hearing Instrument Specialist (HIS) is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification, as well as providing basic

audiometric testing with mastery of related processes, optimal customer service, and the management and development of the HIS team. The Sr. Hearing Instrument Specialist counsel’s patients regarding test results and reviews options which best meet their hearing care needs, at an expert level. In addition, the incumbent performs hearing aid testing, selection, and fitting to all populations. The Sr. Hearing Instrument Specialist reviews pricing and sale of hearing aids as part of the patient education process and is involved in price setting in the hearing aid practice in addition to performing assigned administrative tasks related to the practice.

CORE JOB FUNCTIONS

1. Conducts air and bone conduction threshold measurements; utilizes pure tone masking procedures in conducting tone decay testing and Speech Discrimination (SD) tests; and obtains Speech Reception Thresholds (SRT).

2. Establishes Most Comfortable Listening Level (MCL) and determines Uncomfortable Listening Level (UCL/LDL).

3. Utilizes speech masking and performs tympanometry; obtains acoustic reflexes ipsilaterally and

contralaterally.

1. Operates the audiometer and utilizes otoacoustic emission equipment (OAE). Coordinates and interprets test results.

2. Completes patient chart notes and sends written report to referring and primary care physicians.

3. Counsel’s patients regarding test results; provides hearing aid candidates with education materials and scheduling information; makes recommendations regarding hearing care options; and sells appropriate hearing care products and warranties.

4. Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, education, and patient training on device use and care.

5. Conducts real-ear measurements; performs functional gain testing; and performs correct programming, modifications, and acoustical adjustments. Performs hearing aid checks, cleaning, and repairs.

6. Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.

7. Manages and oversees the hearing aid device inventory and queue for all patient populations.

8. Assesses clinical quality outcomes, including efficiency and productivity.

9. Provides excellent customer service and maintains good public relations. Ensures confidentiality to maintain compliance with all HIPAA regulations.

10. Participates in training sessions to remain up to date with and share knowledge of new hearing assistance

devices.

1. Collaborates with HA Center leadership to strategize on price-setting.

2. Trains and develops HIS staff; provides input on the management of the HIS practice and team.

3. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High School Diploma or equivalent/relevant experience, certification or license

Valid State of Florida Hearing Instrument Specialist (HIS) license required

Minimum 5 years of relevant experience required

DEPARTMENT SPECIFIC JOB SUMMARY

The Sr. Hearing Instrument Specialist (HIS) for Miami is responsible for the identification and rehabilitation of hearing impairment including determining the appropriateness and benefit of amplification, as well as providing basic audiometric testing with mastery of related processes, optimal customer service and the management and development of the HIS team. The Sr. HIS counsels patients regarding test results, reviews options which best meet their hearing care needs, at an expert level. In addition, the Sr. HIS performs hearing aid testing, selection, and fitting to all populations. The Sr. HIS reviews pricing and sale of hearing aids as a part of the patient education process, and is involved in the price setting of the Hearing Aid practice as a whole, as well as some administrative tasks related to the Hearing Instrument Specialist practice.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Specialties are vestibular support and hearing aids, with changes to this at the discretion of the chief.

• Performs the following with masterfully and succinctly:

• Conducts air and bone conduction threshold measurements

• Conducts pure tone masking procedures, tone decay testing, and Speech Discrimination (SD) tests

• Obtains Speech Reception Thresholds (SRT)

• Establishes Most Comfortable Listening Level (MCL)

• Determines Uncomfortable Listening Level (UCL/LDL)

• Uses speech masking

• Performs Tympanometry

• Obtains Acoustic Reflexes Ipsilaterally and Contralaterally

• Operates the audiometer

• Utilizes otoacoustic emission equipment (OAE)

• Coordinates and interprets test results

• Completes chart notes for each patient seen and sends written report to referring physician and primary care physician

• Counsels patients regarding test results

• Provide patients with education materials and scheduling information who are identified in diagnostic clinic as hearing aid candidates

• Makes recommendation regarding hearing care options

• Thoroughly explain the actual and realistic expected results and capabilities of the hearing instrument in restoration of the patient’s hearing

• Reviews products available to improve hearing impairment

• Sells appropriate hearing care products and warranties as deemed necessary to meet the needs of the patient

• Provides hearing aid dispensing, including selection, fitting, ear-mold acoustics, ongoing management with follow-up, and education

• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products

• Follows correct and timely fitting protocols

• Conducts real-ear measurements

• Performs functional gain testing

• Demonstrates sound field measurement procedures

• Performs correct programming, modifications, and acoustical adjustments

• Provides insertion and removal practice and training for patients

• Provides instructions on the care and use of the hearing instruments

• Provides instructions on Bluetooth connectivity and use of wireless accessories

• Performs hearing aid repairs

• Performs hearing aid checks and cleaning

• Supervise the appropriate management of the hearing aid device queue for all patient populations

• Daily monitoring of device status across all satellites

• Directing hearing aid support staff to resolve any device related issues

• Utilize colored dot system to manage device procurement

• Queue should be checked a minimum of two weeks before patient appointment

• Assists patients with exchanges or returns as needed

• Involved in clinical quality outcomes, including efficiency and productivity

• Provides excellent customer service and maintains good public relations

• Performs all other miscellaneous duties as assigned

• Practices good safety and infection control habits

• Exercises confidentiality to ensure compliance with all HIPAA regulations

• May collaborate with HA Center leadership to strategize on price-setting

• Administrative tasks related to running the HIS practice.

• Training of potential HISs.

• Development of current HISs.

• Provide input on the management of the HIS practice and its team.

• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

#ED-LI1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.