Sales Specialist (Inbound Sales)

As a member of the Sales team you will play a key role in helping people love Helcim. You will help source new merchants; helping them find value in what we do. You will look for continuous opportunities to build your understanding of our product and our customers (talk to them!). You’ll pair that knowledge with The Way of the Helcim to engage with our customers in a human sales process that starts with ‘hello’ and seeks to deliver a solid understanding of our service and how they can use it to their full advantage. Nothing makes you happier than building a relationship, sharing your knowledge and helping a small business succeed.

We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the Sales team, its connection to our customers, and drive ever greater sales results. You will ensure our company remains true to our mission of being the most loved payments company from the very beginning of our customer’s experience with us.

• Has previous experience in SaaS, technology or financial services sales is an asset.

• Excellent written and verbal communication skills

• A strong time-management and organizational skills

• Is proficient with G Suite (Gmail, GDocs, GSheets, etc)

• Intuitive, self-motivated and positive

• Has past experience in a technical customer service position and sales is an asset

✨ Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

• Identify and interact with new merchants through an array of channels (web, phone, chat, in-person) to help them understand what we do, how we can help, and recruit them to and/or enhance adoption of our service.

• Cultivate a deep understanding of Helcim, our payments services and tools (and how they fit into the wider payments market), and the problems our merchants are trying to solve - and show them how we can help solve those problems.

• Get results - drive growth in both new sign ups and look for way to improve our sales outreach.

• Be an ambassador -> connect with and understand them, act in their best interests, follow-up on time, answer questions completely, set expectations and live up to them.

• Set up sales calls/meetings to demo and explain our service and platform to prospective merchants.

• Guide merchants through our sign up process and help resolve queries about our Fees, Terms of Service, Acceptable Use Policy, etc.

• Conduct cost comparisons for new prospects.

• Work with Success, Support, Marketing, Partnerships, Product and Dev teams to continually evolve sales and signup processes to drive strong results in inbound and outbound new merchant sign ups and product adoption.