Lead Facility Coordinator - Exterior Services
Norristown, PA · HybridFull-timePosted 3 days agoSeen in employer's feed 2 days ago
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Job overview
The Lead Facilities Coordinator assists in managing day‑to‑day activities and performance of a service delivery team, acting as a backup operational contact between clients and account management while coordinating subcontracted services, handling issues, and supporting team training and development.
Skills & qualifications
Skills
Qualifications
Full job description
About Us
We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations.
Job Summary
The Lead Facilities Coordinator will assist in the management of the day-to-day activities and performance of a service delivery team that meets and exceeds customer expectations. The Lead Facilities Coordinator serves as a backup operational point of contact between client(s) and EMCOR Account Management. This role is responsible for ensuring that subcontracted services are coordinated efficiently and effectively and for responding to customer service requests in a complete and timely manner. The Lead Facilities Coordinator also assists in the training and development of other team members.
Essential Duties & Responsibilities
Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.
Assist in the training and development of a team of Facility Coordinators.
Resolve service and payment issues with subcontractors, providing triage as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.
Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.
Additional duties as assigned by management.
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
HS Diploma. Some college preferred.
Business Experience
(prior years work/related experience)
Minimum 2-3 years working in a high-volume, fast-paced customer service role.Experience in landscaping/snow removal or other facilities maintenance roles preferred.
Licenses/Certifications
N/A
Language Skills
English required. Spanish a plus.
Technical Qualifications & Skills
Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook. Previous Customer Relationship Management (CRM) experience preferred.
Strong listening, verbal, and written communication skills.
Team-focused; demonstrates enthusiasm for training and supporting other team members.
Excellent critical thinking and problem-solving skills.
Ability to handle customer escalations using a sense of urgency and professionalism.
Flexibility and openness to change; Ability to thrive in a changing environment.
Goal-oriented and results-driven; strives to improve or meet a standard of excellence.
Ability to multitask, organize, and prioritize; Displays initiative.
Physical Demands
Must be able to operate a computer and phone for extended periods of time.
Work Environment
Must have flexibility in work schedule to serve a broad base of clients in multiple time zones with locations open seven days a week. Typical work schedule determined upon hire; hours may shift in winter months to accommodate expanded customer service hours. Must be able to work from office and remotely from home as needed.
Equal Opportunity Employer
As a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.
Affirmative Action Policy
Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125203&hashed=-1299202606) .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
#USM
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Software Powered by ICIMS (https://icims.help/candidate-faq)
Job Locations US-PA-Norristown
ID 2026-52726
Company USM, Inc.
Category Operations Services
Position Type Full-Time
Location Type Hybrid
Posted Date (9/30/2026 6:17 AM)
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