Technical Writer

Description

We are looking for a Technical Writer / Training Specialist to support the development of learning materials and deliver effective instruction for a utility billing platform. The ideal person will combine strong facilitation skills with the ability to translate system processes into easy-to-follow guides and engaging training experiences.

Responsibilities:

• Conduct stakeholder interviews and gather training requirements

• Create user guides, job aids, process documentation, and training materials

• Develop customer-facing instructions for the billing portal

• Deliver live, onsite training sessions to groups

• Collaborate with internal teams on instructional videos and communications

• Support training and user readiness throughout implementation

Requirements

• 3+ years of technical or systems training experience

• Experience with utility billing systems, customer information systems, or technical applications

• Direct VertexOne experience is highly preferred

• Strong writing, presentation, facilitation, and stakeholder communication skills

• Proficiency with Microsoft Word and PDF documentation

• SharePoint experience is preferred

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