Mortgage Loan Sales Manager

Job Description

The Mortgage Loan Sales Manager is responsible for leading and developing the mortgage origination team, including Mortgage Loan Officers and Mortgage Loan Processors, while driving mortgage production and delivering an exceptional member experience. This role oversees sales performance, pipeline management, regulatory and investor compliance, staff coaching and development, and operational efficiency. The ideal candidate will foster referral relationships, support business growth, improve processes, ensure quality and compliance standards, and serve as a hands-on leader who contributes to mortgage and home equity loan production while helping members achieve their financial goals.

Leadership/people management (hiring, coaching, performance management of MLOs and MLPs) Compliance oversight (SAFE Act, ECOA, TRID/TILA-RESPA, investor guidelines) Sales/business development (building referral networks, increasing mortgage production) Member experience (resolving escalated issues and maintaining service standards) Personal production expectations (originating loans in addition to managing the team)

Skills and Requirements

Experience:

• Minimum of five (5) years of mortgage production experience, with focus on sales, sales management, business development, marketing, member service, and compliance.
• Minimum of one (1) year of supervisory or management experience.
• Must demonstrate thorough knowledge of Fannie Mae/Freddie Mac guidelines, as well as credit union lending policies, procedures, and regulations.
• Must possess a thorough understanding of the requirements and features of the mortgage loan programs offered by ACU, other private investors, and the secondary mortgage market.

Core Competencies:

• Strong leadership abilities combined with solid management and recruitment skills.
• Excellent oral and written communication skills required.
• Strong loan math calculation skills including the use of automated spreadsheet development and basic analytics required.
• Analytical decision-making ability with attention to detail.
• Ability to learn and work in a fast-paced work environment.
• Ability to multitask and prioritize work as required.
• PC proficient to include: Word, Excel, Outlook, internet and e-mail.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].