Specialty Scheduler (Radiology)

Job Description

A top hospital system and healthcare provider in San Diego is looking for an Medical Scheduler to join their Diagnostic Imaging/Radiology team. This person will be working onsite in a hospital environment, specifically within the Radiology/Imaging department. He/She will sit in an inbound/outbound call center environment, coordinating and scheduling patients' medical appointments, transfer calls appropriately, and compose emails to provide general information prior to appointments. He/She will primarily be responsible for manually scheduling radiology appointments using Epic.

Some responsibilities of the Medical Scheduler, Diagnostic Imaging will include, but are not limited to:

• Operates in a high volume, high structured Scheduling/Appointment Center environment by constantly responding to incoming calls and placing outbound calls to manually schedule members for imaging appointments.
• Schedules members for appointments by coordinating patients, facilities, pertinent departments, and physicians/health care providers. All done through Radiant (program within Epic)
• Determines the type of appointment requested or needed, reviews scheduling mix of various technicians/providers, and then makes appointment utilizing appropriate guidelines.
• Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.

Skills and Requirements

REQUIRED SKILLS AND EXPERIENCE

• 2+ years' experience working within an over the phone customer service/scheduling environment supporting Radiology / Imaging (Example: MRI, Ultrasound, CT, General Radiology, Mammography, etc)
• 2+ years' experience working within a healthcare customer service environment in which this person worked with Epic for scheduling (Radient is a plus)
• High School diploma, GED, or equivalent (higher education preferred but not required)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].